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8 / 10 Guest Rating

Singular Joy Downtown Residences

Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Playa del Carmen, MX

Singular Joy Downtown Residences - main view

About the Property

Experience the ultimate getaway at Singular Joy Downtown Residences, where luxury meets relaxation just steps from breathtaking Playa del Carmen Main Beach.

Indulgent Spa Experience
Unwind in our full-service spa, offering an array of rejuvenating massages designed to melt your stress away amidst a tranquil atmosphere.

Modern Comforts
Retreat to one of our 17 elegantly air-conditioned rooms, equipped with Smart televisions and rainfall showerheads for an unparalleled in-room experience, enhanced by daily housekeeping.

Convenient Amenities
Enjoy complimentary Wi-Fi and concierge services to cater to your every need. Refresh with a drink at our poolside bar or take advantage of our 24-hour roundtrip airport shuttle for seamless travel.

Book your stay today to embark on an unforgettable journey at Singular Joy Downtown Residences!

Facilities & Amenities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Safe-deposit box at front desk
Full-service spa
Smoke-free property

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent109 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the decent amenities.

Categories

Cleanliness7.9
Service8.4
Location8.4
Room Quality7.3
Amenities8.4
Value for Money7.8
Food and Beverage7.9
Overall Experience7.9

Select topics to read reviews

C
Chabeli Maria
Verified booking
friends
Standard Room
Stayed in Feb 9, 2022

"Exceptional"

10.0

Area, hotel, staff, amazing. I had an issue with my room because a lady who owned the room I was staying in decided last minute she wanted her room and didn’t want to work with the hotel anymore the staff said that we could still come hangout at the pool any time which was so nice of them. It was awesome and a beautiful view, bar on the rooftop was great, pool was great, just beautiful and around everything, 1 min walk to beach. I would recommend to anyone.

Helpful?
N
Nikolay
Verified booking
Standard Room
Stayed in Feb 3, 2022

"Exceptional"

10.0

Will be back

Helpful?
T
Thomas
Verified booking
partner
Standard Room
Stayed in Jan 30, 2022

"Good"

6.0

This property is very noisy. Don't expect to sleep at night. Rooftop pool snd bar nice. No pool towels, no wash cloths. Etc. Very basic.

Helpful?
A
Alberto
Verified booking
partner
Standard Room
Stayed in Jan 29, 2022

"Good"

4.0

Linens towels walls kitchen, everything very dirty Elevator takes you to stairs, no elevator to lobby, had to carry everything up the stairs very bad for my back problems They don’t accept Mexican credit cards and they don’t accept American Express cards, had to pay cash having problems at the bank for transfers

Helpful?
P
Pedro
Verified booking
friends
Standard Room
Stayed in Jan 26, 2022

"Good"

2.0

There was a leak from the ceiling dropping water in one of the bedrooms and in the bathroom..2 two days..spoke to staff multiple time about it and it was never fixed..they just kept giving excuses

Helpful?
A
Aloisio
Verified booking
partner
Standard Room
Stayed in Jan 20, 2022

"Exceptional"

10.0

The proximity of everything

Helpful?
D
Denise
Verified booking
family
Standard Room
Stayed in Dec 28, 2021

"Excellent"

8.0

The hotel itself is very nice, rooms are nice, beds are comfortable, pool is beautiful. Location is great for walking around. Hotel staff are nice and helpful. The con's are the clubs (3) on the corner below the hotel are VERY load. You can turn down your AC so the fan blows all night and wear ear plugs, all of which help and block the noise. You need to ask for the wifi code when you check in, also if you need a blowdryer ask when you check in. Towels are scares, no wash-clothes, one hand towel per bathroom, no towels in the kitchen. They do supply one beach towel per person. Don't leave any food out, little ants will get in, just put every thing in the refrigerator. Overall our stay was nice, we have a two bedroom with a kitchen and living room. Plenty of room and perfect for our family of 4.

Helpful?
A
ADAN
Verified booking
family
Standard Room
Stayed in Dec 24, 2021

"Good"

4.0

I like yhat I can go walk to thev5th ave. Staff is rude and not help full at all. My room air conditioning does not work properly Room 13 Noice of the nighy clubs nearby don't let you sleep. Staff leave keys at the door of my room and didn't feel safe. Any body can enter. To your room. No customer service skills of this guys.. unpleasant stay.

Helpful?
K
Keith
Verified booking
partner
Standard Room
Stayed in Dec 15, 2021

"Exceptional"

10.0

Nice rooms and pool. Really loud nightclub next door tho.

Helpful?
S
sonia
Verified booking
family
Standard Room
Stayed in Dec 11, 2021

"Excellent"

8.0

The place was clean , all appliances were new, air conditioning didn’t work for 1 day , staff wasn’t friendly, no communication, never explained what was included.

Helpful?