Fairmont Grand Hotel Geneva

Upon checking in we WERE NOT notified that New Year's Eve festival would be taking place right outside the hotel. We were aware that there would be fireworks but did not know that a loud concert would take place until 3:00AM. Music was so loud that not even noise cancelling headphones helped. Had to leave for flight out at 5:00AM so got absolutely no sleep. Complained to management but they said we should have expected this since it was New Years Eve and refused to reimburse us for the 1 night stay. Completely unacceptable to not be able to get some sleep in your hotel room!

Attention to details, very friendly staff and it’s location across from the lake.

It was great, but Kempinski and hotels.com destroyed our Christmas . We booked 3 days on accident within 10’min of booking our vacation we called hotels.com to cancel 2 days. We wanted to stay only one night in Geneva, Switzerland. Kempinski denied our cancellation even hotels.com . Kempinski said they cannot refund even though we checked out. Also I saw many people complain while we were trying to check out. They Had so many clients they could’ve booked our two nights to someone easily. Very upset at Kempinski always went to their hotel even in Germany when I traveled from USA. I am very upset and will never ever stay at Kempinski again. Four Seasons hotel see you soon.

It was overall excellent, except that housekeeping was not always efficient

Location is alright, not the best, but a balance between price and location. Gym Facilities are in very good condition. Room was clean and furnitures were in good condition. The restaurant, Le Grill is probably the best restaurant that you can find in Geneva. I had a few dinner over there and food were all cooked with high standard. Just the wine was a bit over priced.

Location is perfect, very clean, super friendly staff

Wonderful with great rooms and a fabulous pool. The Sunday brunch was incredible. Only downside was there was no milk in the room so I ordered hot milk for two people to have with our coffee and was charged CHF 22 which was an incredible shock. Everything else was amazing. Views from the hotel are breathtaking. Definitely a great hotel to stay in.

Clean, spacious rooms. Robes available. Good location downtown.

We had rooms with a direct lake view. The hotel was a fantastic place to stay. The service personnel were all friendly, helpful and professional.

Room safe did not function - was reported but never fixed during the stay. Thought the number of birds flying round the breakfast room unhygenic as they were settling on the tables and chairs