Embassy Suites by Hilton Kansas City Plaza

The omelet station was great.

Quality is leaving, The snacks at the manager reception was a full apple, animal crackers and ranch dip. Breakfast staff needs to find a hoby outside of criticism of clients. We got reprimanded on not immediately putting a coffee insulation ring on our coffee.

Don’t expect the usual Embassy Suites experience here. It seems Hilton is milking this property for what little it’s still worth. Frayed and dirty carpet, rust spots in the tub, and a sad looking place.

The staff was fantastic! Great breakfast.

Unfortunately, learned the hotel was scheduled to close for demolition at the end of the month.

This was one a classic hotel. First rate, it is due to close on 9/15/2025. I'm not sure what will happen then; it will probably be demolished, as it is in dire need of renovation. You can tell they are not doing anything to keep it up at present. This was one of our favorites; we hate to see it go.

It was clean

The parking

A waste to shut down, rooms are spacious. And beautiful. Staff old and very dedicated to jobs and people there. If something can be done to save it. I wood

Nothing, except it won't be there

I stayed at the Embassy Suites by Hilton in Kansas City and the check-in experience was excellent—the staff was friendly and welcoming, which set a positive tone. Unfortunately, the condition of the rooms tells a different story. The room itself is in need of some serious updates and maintenance. I noticed rust on fixtures, chipped paint, smudges on the windows, and stagnant water in the tub. The balcony also felt concerning—I didn’t feel comfortable stepping out because the guardrails didn’t seem sturdy, and I questioned their stability. Overall, the hospitality was great, but the hotel rooms need major attention to bring them up to the standard you’d expect from Embassy Suites. Until then, I’d suggest management prioritize maintenance and safety improvements.

Friendly and attentive staff. The beds were extremely comfortable! Bathrooms were clean, though I expected them to be more updated for an embassy suites.

Bad location. There were signs in the parking saying “park at your own risk. Hotel is not responsible for burglary”.