Comfort Inn & Suites Knoxville West

Very run down property. Toilet was dirty and the door to the room had been broken into due to the broken door part next to the lock. Carpets are filthy.

The beds were comfortable, easy access from the highway, breakfast included.

Room was very humid, shower dripped water, tiny bathroom, needed updating.

This place was utterly disgusting. First, the door to my room had extensive damage around it as if somebody had attempted to break in and it was never repaired. There was SO many hairs that did no belong to my friend or I between the sheets, making one question whether or not that they had been truly cleaned. Speaking of bedding, the "covers" on the duvets were just sheets tucked in to look like a duvet cover. The duvet itself was yellowed from long use and it likely had been a lONG time since it had been cleaned. Stains everywhere all over the furniture. Cracks in the ceiling that were filled with toilet paper to look liek they were filled. Old areas in the shower that looked like bugs that had been killed that were never cleaned off. Good: breakfast had variety and kitchen staff was polite. cons: cleanliness - it was disgusting and I felt unsafe.

Upon entering it looked like a nice place, but this hotel was a total dump. There was no duvet covers on the (yellow-stained) comforters; instead, they were wrapped in two sheets to make it look like it was a comforter. Both beds had hairs all over that did not belong to my friend or myself. The door to our room had extensive damage near the lock, as if somebody had seriously tried to break in. The remote control has likely never been clean - the amount of dirt, gunk, and filth on it was disturbing (and I am not a clean freak). There were stains all over the walls, so many random stains all over the various furnitures, cracks in the ceiling filled with toilet paper to make it less obvious. The good: nice breakfast, the downstairs staff was polite.

Clean, comfortable bed, quiet. The breakfast was good.

Very nice hotel, needed a good management to ensure the hotel is kept cleaner and well maintained.

The staff were very friendly, professional and helpful. Any issues were dealt with promptly and the breakfast was quite good. The property does need a bit of updating, but it was affordable and met our need.

Needs updating. Felt like cheap apartment complex and not hotel

Comfort Inn provided just what my daughter and I needed for a college visit. The room was spacious, bed deceny comfortable, and the staff was very helpful and friendly. The breakfast in the morning had a big variety of foods as well. We will be back!

the hotel was old and tired. cost for the night was not worth the accommodation.