Four Points by Sheraton Juneau

Great part of town and friendly people

There is no food for 1/2 mile of the hotel. There is no morning breakfast of any kind. I'm 80 and had to walk a long way to find food.

A hotel that charges $357 per night, should have SOME amenities. It's an ordinary hotel with an ordinary room and the coffee creamers in my room were so old they were solid.

Location was the best part of stay

Booked holel in February 2024 and facilities listed Restaurant and bar. Stayed 31 Aug - 4 Sept. Leaflet in room listed times for restaurant including breakfast. On arrival told that property didn't own a restaurant or bar but there had been an adjoining independently owned restaurant adjacent, which closed 2 months earlier. Why not inform us of change in facilites before stay? No breakfast and receptionist made no attempt to direct us a place we could get breakfast. Few cafes in town and very little to accommodate a gluten free diet. Receptionist was more interested in sitting with her friends. Only 2 real hotels in town and $500 per room per night rip off for basic room with tiny bathroom and no facilities to talk of.

We were able to get early check in which was wonderful after our long trip. The room was comfortable and the bed was great. Staff were friendly and helpful

no answer. unless AC counts!

The reason I gave a 4 overall rating is because a hotel this nice should provide shuttle service to/from the airport.

Two star hotel with five star price

The view and the location are the only positives of this hotel. What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume. The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning. When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time. Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip. I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.

The view and the location are the only positives of this hotel. What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume. The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning. When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time. Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip. I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.