Residence Inn by Marriott Amarillo

Staff very nice, hotel rooms very nice

Nothing.

Nothing

Rooms are not clean & they are very old. Breakfast is not good without veg options

The property is run down and needs updating. The room appeared clean but there was a strong smell of air freshener that seemed to be for covering up smells. The external door by the parking lot did not lock.

Location was great. Breakfast was great.

The sofa bed mattress was thin and lumpy and not suitable to sleep on

The Size and comfort of the room. The full kitchen is a great plus

Nothing

This is a terrible hotel. It is in dire need or remodeling. There are numerous issues with this property. For example, outdoor door locks do not work. Even the wireless internet does not work. My colleague and I stayed here for two trips with a total of four separate rooms. The rooms smell of mold and mildew, and most everything in the room is scratched or dinged up. This hotel should be closed down until it can be gutted out and completely remodeld. Marriott should be ashamed to allow this property to continue to operate.

The hotel is filthy. There were two bags of garbage under the sink left from the previous guest. The accessible shower was stained and small hairs from previous guest. The lady at front desk was doing her best and offered to clean the shower, but that is not her job. She could not give me chemicals to clean it, but gave me towels and extra palmolive. We could not even eat breakfast as we were afraid of what might be in the food. After about 3 pm, it appears that there is only one employee in the hotel, and although the front desk lady did her best, it is certainly not her job to take care of everything. The hotel is very poorly managed. Just because the sign says Marriott, does not guarantee cleanliness or quality. I have spent over 2,000 night in Marriott and I am just about done with them.