Hyatt Ziva Cap Cana

Great resort with excellent service. The amenities and the staff exceeded our expectations. There was something here for everyone in our large family.

This was my first time visiting the DR. There were four of us, my husband and two kids (14 and 16). The Hyatt Ziva is a beautiful resort. The rooms are spacious and nicely decorated. When making our reservation we requested 2 beds in one room and connecting rooms. When we checked in neither request was honored. We ended up changing rooms after two nights and upgrading to club level. This was a significant cost increase, that in my opinion, was NOT worth it. With the club level you get access to the club pool, Chinola for breakfast and Lunch, the Club Lounge and maybe a butler. Issues 1. Club Pool - in my experience the club level should feel exclusive and special. I felt neither in this pool area. It was crowded more often than not. The swim up bar was constantly covered up with young children splashing, throwing balls etc making it difficult if not impossible to order a drink. I totally understand that the pool is kid friendly, but the kids don't need to be hovering around the bar making it difficult for others to get a drink. My kids were a bit older (16 and 14) but not old enough to be on the adult side, although I believe it would have been a better fit over there. 2. Club pool - overall crowdedness. We had to reserve our spot at the pool first thing in the morning otherwise we lose out on a spot. Again this should be an exclusive experience which it was far from. We actually ended up at the regular pool sometimes as it was less crowded. 3. Food - I don't want to have unreasonable expectations for the food quality, but the food overall was bad. For example, we had pasta at Noodle and Thread and the pasta (on two dishes) was barely cooked. The service was also so slow. We had the buffet for breakfast several days. The buffet has tons of options, but nothing was really good. For me, the eggs had too much oil cooked in them. The waffles and pancakes weren't fresh. I don't think it's that hard to make them to order or at least serve them hot. The coffee, on more than one occasion, had a ton of grounds in it. I think they tried too hard and just missed the mark. Just keep it simple and good. Also, for dinner the wine options were pitiful. As a Club Level guest we should be allowed to have Pino Grigio or additional options other than cold merlot, a crappy Cab, Chardonnay or Sauv Blanc. That was really disappointing. Prontoz was the best food option by far. 4. The room situation initially was frustrating given that we did not get either of our requests honored. I realize they were not promised, so I didn't dwell on it. However, housekeeping was very disappointing. There were two days our room was not cleaned at all. Once because they came to clean at 5pm and I was in the shower. The other day they just didn't show up. The days where housekeeping did show up the earliest was 4pm. That is unacceptable. At 4pm we are returning to our room to relax for a bit and get ready for dinner. We should return to a clean room. In addition our mini bar was not restocked. The pringles, by the way, had the worst taste. I can't even begin to explain what it tasted like. And it wasn't just one box. It was most of them. 5. Room Service - there was three times that we ordered room service that no one ever showed up. Once I ordered wine, once our butler ordered missing items from our original order and once my daughter ordered a pizza. They just never showed up. 6. Butler Service - he was nice and friendly, but did nothing for us. Not sure what the point was. With all that said, we did enjoy ourselves. The resort is beautiful. The staff at the pool are wonderful with getting drinks. The activities were fun for the kids. They should limit the amount of people they allow in the club level even if they have to charge more. It was and absolute waste of money.

Truly the best vacation I’ve ever had in Dominican Republic ! It took time for me to write this review, and after I went to other hotels in Dominican - Hyatt deserves all the praise. It’s clean, welcoming, delicious and just superb ! I wish I could afford to travel only to Hyatt. After this resort I can’t enjoy anything else ! It’s truly amazing !

Hyatt Ziva Cap Cana is an absolutely AMAZING resort! I was there for my wedding. BEAUTIFUL property, LOVELY and KIND staff, DELICIOUS food, CLEAN facility, WONDERFUL entertainment and activities. Highly recommend!!

A beautiful resort with superior service..club level room was worth the money spent..Food was outstanding and Marilyn made our breakfast special every morning…She was wonderful in the Mercado..Poolside staff at the club pool were Great as well…definitely be back

Usually, I don't like to write reviews, but after my recent visit to the Dominican Republic and staying at Hyatt Ziva Cap Cana, I was very disappointed. This hotel is extremely overrated. We traveled with a group of 12 people plus a baby, and we were very dissatisfied with the rooms, the food, and the service provided by the staff at the buffet restaurant. Almost no one understood instructions in English. The coffee was always cold, and the towels in the rooms had stains on them. Most of the rooms were outdated and in need of renovation. In my opinion, this resort is not worth the money. I've stayed at much better resorts for a lower price. The beach also had a terrible smell because of the seaweed, which made the experience even less enjoyable. Overall, this was not the luxury experience we expected, and unfortunately, I would not recommend this resort.

Mesilere at the Wave bar was fantastic!! We visited him every night of our trip. Not only were his drinks fabulous but he has the best personality!! He was very personable. He has so much energy and made each night so fun!! Bonus was his specialty drinks!

10/10 experience. You will not be disappointed. I have been to several all-inclusive resorts and this one is awesome! Food, beverages and entertainment are all great!

This is an incredible hotel with a lot to do for all ages. We were there for a high school senior week trip. The hotel is clean, safe, has excellent dining, and a beautiful spa. The staff at the hotel went out of their way to make every experience easy and special.

Hyatt Ziva was a great get away. Staff was great, especially Juan A and Jorge Santana at the main pool bar. The staff running the poolside activities were great too and kept everyone engaged. The beach was. Ice BUT tons of seaweed while we were there (June 13-20) so much so we couldn’t really get in the ocean which was a bummer but not the resorts fault. Pool was great and drinks were plentiful and well mixed. The Italian and Asian restaurants were really good and the Navigator was good for seafood options. Sports bar was great for World Cup watching but be patient with the food delivery… it takes a while. The rooms are fantastic and better than expected. Coffee bar in the main lobby was great. Gym was amazing as well! Entire staff was friendly and attentive to all our needs.