Omni Royal Orleans Hotel

The staff was incredibly sweet and made me feel attended to

The room was so hot it was extremely hard to sleep in, I slept about 3 hours a night.

I love the location. I enjoyed the staff from reception to the bar to the jazz lounge staff, and their restaurants. I love the lobby space—the court yard area, the lobby sitting areas, the open bar areas, and enormous bay windows. I love the Three Marie Jazz spot. I love the ease of traveling to different orleans streets. I love the hotel lobby bathrooms and the level of care and attention of these areas all the time. I love the quietness of our hotel room hallway and our rooms.

My wish list: I wish the hotel rooms had larger bathrooms and the bath tubs/shower heads were updated. I wish room service and the kitchen hours were until midnight. I wish check out was at noon. This is a wish list. Everything at the Omni was suitable for my needs and what I was looking for a weekend. And the staff and service were enjoyable; I would stay there again whether these wishes were granted in the future.

Excellent location and foyer area. Kind staff. However, rooms had mold in the bathrooms and balcony needed repainting as it was peeling and unsafe to walk on without shoes. Beds were comfy and it was clean, but needed better maintenance.

Outstanding hotel! Old but in great shape! Awesome staff! The service was outstanding. I can't say enough about it! Get the courtyard room-it's worth it!

Well located. Roof pool and bar were good

It is tired and in need of improvements. The carpet in room was dirty and stained

Room, cleanliness, staff, facilities, location, shower pressure, courtyard, elevator efficiency

Beautiful hotel in a great location, that's the good. The rooms are small and the bathrooms weren't properly maintained, leaking faucets, dirty grout etc., that's the bad. The pool was closed because they are redoing the pool area, I would have greatly appreciated if that would have been disclosed before booking and not told at check in. The only reason I chose this hotel was because I wanted to take my kids to the pool.

On day 3 of day 7 our shower stopped working. We called the front desk at 830am. They said they would send someone to our room. We hadn't showered but needed to be somewhere at 3pm. We left and came back at noon and no one had addressed the shower. We called the front desk again and they said they would send maintenance. 10 min later maintenance showed up and looked at the shower and said they would need to send someone to fix it and to just go to the pool and in 10-15 min it would be fixed. Before heading to the pool I realized that the safe I had locked my money and passports earlier in had now been turned off and was unlocked. I called the front desk again to tell them the safe was no longer working. We went to the pool for over and hour and came back to the room. When we came back the bathroom was completely ripped apart. The mirror had been taken down and there was a hole ripped in the wall. There were tools all over the counter and debris everywhere. None of our stuff had been moved and dust and debris was all over our stuff, I including our toothbrushes. The shower was ripped apart with all of our stuff in it. Maintenance said it was going to take awhile and we needed to change rooms. He said he didn't know where we went and he didn't know why they would tell us to leave and go to the pool because there was no way we could stay in that room. We called the front desk to find out what was going on. The front desk person was very rude and didn't care what was happening to us. She put us on hold for 10+minutes. In this time the maintenance person also discovered that someone had also switched off our safe from the inside. Luckily nothing was missing, that we could tell. But someone had obviously accessed our belongings in the safe. My husband called the front desk again because no one came back on the phone and asked to speak to the manager. The asked the manager not to out him on hold again and instead the manager cut him off and immediately put him on hold again for 15 minutes and never came back to the phone. During this time I went to the front desk and asked to speak to the manager. After waiting for 5+ minutes the manager finally came to the desk. I explained who I was and the situation. Instead of apologizing and showing empathy, she immediately got defensive and was extremely rude. She told me they would switch our room and to go upstairs and wait for someone to come and bring our keys. A few minutes later someone came and helped us to our new room. They ended up comping us for one night. We never heard from the manager again. She never checked on us again to make sure everything was ok or how our stay was going. The rooms are old and falling apart. The room was hot the entire stay and we sweated the entire time. We will never stay at this hotel again. The pool was nice though