Costa Sur All Inclusive Resort

The scoring page would not go higher. This is my home away from home and I enjoy every minute of my stay. I’ll give it my highest recommendation

Raul and Miguelito provided great service fast and funny. Love that they joke with each other . Attentive and very pleasant

I will talk here about one fantastic person. She works on the breakfast shift at the restaurant. She is very good at her job, she is respectful, kind, attentive, and gracious. She has a lovely attitude and fantastic smile. Her English perfect. She makes everyone feel comfortable and welcomed. She is quick to notice details. We had the great experience of getting served my her in to occasions. The rest of the morning restaurant staff is also note worthy but the star that shines like the Puerto Vallarta SUN is ALMA!! Muchas gracias Alma y muchas bendiciones para ti y tu familia.

Had an absolute blast during our thanksgiving trip at Costa Sur resort. The service was excellent, and we thoroughly enjoyed getting to swim in the ocean and snorkel to see all the fish. We had the best send off by seeing whales just off the shore of the hotel. All in all, it was a great value, and we would come back.

Loved the family friendly resort. Activity team went above & beyond to ensure everyone had a great time! Not to mention the servers around the pool, they kept us hydrated! 😜

For the price to stay here you don’t get much. It’s more of a retirement home than a resort to have fun. Rooms are absolutely disgusting with bathroom window staying open 24/7 can’t close it no privacy. Food is isn’t that good here either for the price. Shared with another resort next door overall very dissatisfied and disappointed

The staff at Costa Sur were great, very friendly! We never had to wait for a cab, even at 6am. There is a convenient bus stop right in front also that takes you right into Zone Romantica. Our room was spacious, a little differed maintenance. The bed was comfortable and we loved our ocean view! The service at the pool was very disappointing. Staff would walk right by and not ask if we wanted anything. The drinks were not good with one exception on Tiki Tuesday. The food was disappointing as well, so we found ourselves going into town instead. Overall it was a nice enough hotel. And I did appreciate the staff.

Was a really great experience. Stayed in the main tower Studio unit because our 1BR in the second tower had no WiFi in the room on floor 7. Apparently there is only WiFi on two floors in the second tower, maybe floors 2 and 3? Really cheap taxi ride to town. ~$5 taxi and ~$3 Uber. Great restaurant options downtown and very reasonable (MUCH better than Nuevo ValIarta resorts) loaded a bunch of cash on my Apple Pay wallett and used that to buy a lot of things, without incurring a line item on my Visa statement (which I have to enter into Quicken for my year-end taxes!). Good little shop for food and drinks that you want in your room. Restaurant much improved, with mucho better service! Good bar service for the pool. Jose is back overseeing activities! Great beach breakwater - people takiing infants into the Pacific Ocean. Overall, a spectacular week! Thank you Costa Sur! Right on the ocean view, every room! Unbelievable! Just missed our friends who could not travel. The matire d from a few years ago was gone; that was sad. Day of the Dead was AMAZING with the parede and the Katrinas on the Malacon. Can't miss! Loved this timeshare/area much better than Nuevo Vallarta. I think they rent to the public.

Staff was helpful, friendly, professional. Common places were comfortable and clean. Food was mediocre. Drinks tasted watered down and margaritas (classic flavor) were bad premix. We stayed in the south tower, which needs an overhaul is really bad way. I don’t mind the dated look, but things feel funky/wet/worn. Sheets and such were clean. So if you are just crashing there and planning to be in the water all day, it’s a fine budget option.

Let me preface with our background: After years of working in every hospitality position, in sports, hotel management, (Fairmont, Four Seasons, etc.) , tours and over 60 international trips... we started our own Resort Secret Shop company: we get paid to critique resorts. Contacted the hotel via e-mail, and ensured them we were NOT on a shop: after a few months of work, just wanted peace and quiet without nit-picking. No special treatment. We ALWAYS book directly with property, never a third party. After 3 e-mails (one Friday via the official website which bounced back, once Sat. to the reception e-mail, then finally a phone call Sun. directly to the hotel, only to be told reservations closed on Sunday. CAll back) Since no answer, I sent a "don't bother" e-mail,looking elsewhere, not expecting a reply. DID get an aploogetic e-maIl from Res. Mgr. a few days later. I said OK, gave benefit of the doubt,, and reserved via yet ANOTHER e-mail. Sweet Lord... the confusing options. Even for a long stay, rates all over the map. Join the club, get discounts. Come on certain days, get some off, but depends on whether week, weekend, a national holiday, 20% off if you do this, re-seller offers something different... For a 2 week stay in Nov, daily online rate varied from 2107 MX to 4216 MX per night. 3rd party re-sellers also all over the map. So, I call direct to the hotel. Rack rate over 4,000 MX. So on-line, I join the club and reserve 2 nights, just to see if we like it. Called 2 days before check-in to bokk on extra night before original check in. Arrive at the hotel: Confusion!!! Have to check in, then check out, then check in again. Different rates. Decided apart from this, hotel itself fairly good. More later. Decide to extend our stay beyond 3 days. More confusion. CAnnot to it today (Sunday) "OK, I ask, what if I walk in off the street and get a room?" Was shown rack rate of over $4000. MX. I said to Desk clerk, "but I can sit here in the lobby, and book on line for about half that." Was told, OK do so. So I did. went back to the desk. "OK, I've reserved. " "But you have to wait unti Monday, because reservations is closed." After some polite tete-a-tete, I got my key rened for the new date. Was midly pissed, but polite. I left a hand written note to the Res. Mgr., with my card, asking to speak with her when she comes back on Monday. Monday now fading into a glorious sunset... STILL no reply.