Costa Sur All Inclusive Resort

I’m trying to call Luis Fernando, but he never answers the phone, and when he does, he’s rude and doesn’t solve anything. I’m doing this here to see if someone can help me resolve something. The place is amazing; I’ve been visiting it for many years, but with people like that, they turn it into a terrible place that makes me never want to come back again in my life.

Bad service to check in

This is most certainly not a luxury experience but the staff really made me feel safe as a split woman traveler. The wait staff, activities staff and everyone here is kind and makes you feel right at home. Food is affordable for the most part and good. The room was clean and the AC cranked out a cold room, thank goodness, as it was VERY humid and hot when I was there in September. The pool was a perfect temperature and clean. I got room service and stayed the whole time at the property and I was able to relax, be entertained and feel safe the entire 5 days I was there. It has timeshare people staying there but they absolutely never asked me to go to a meeting. The crowd is older, mostly retirees and some Mexican families. Not a place for exciting dance music or parties (which is what I like). It’s right in the water but the beach is rocky, so I kept to the pool. The workout room is small but well equipped. I recommend not going during the rainy season, as it was quite hot and humid and it rained every day. Oh also, the internet was fast and steady and the TV hooked seamlessly to my streaming accounts for Netflix and Disney+.

This is really a gem of a resort! We were greeted upon arrival by the valet right in front of the lobby. The lobby is modern with a great view of Banderas Bay. The staff at the front desk welcomed us with smiles and checked us in efficiently. Our room on the 8th floor was spotless, equipped with a nice kitchen, coffee maker (with a complimentary coffee package), full size fridge/freezer, stove, microwave and all the necessary equipment to be able to make meals. The room was well lit and tastefully decorated with a large flat screen TV. The AC worked great. The king bed was very comfortable with plenty of good pillows. We both slept very well. The balcony overlooked the protected beach and had an expansive view of Banderas Bay. The bathroom and shower (with good pressure) were spotless. During our stay housekeeping kept everything clean with fresh towels every day. We ate breakfast every morning at the restaurant by the pool. The service was very good and everything we had was well prepared, fresh, tasty and reasonably priced. There is a convenience store right off the lobby with an ATM inside that was well stocked and very reasonably priced. The grounds and amenities were all very nice and kept clean. All the staff we met were very friendly and helpful. If you are driving you will really appreciate the ample free parking in front of the hotel! This hotel has proven to be a great value, in a very good location and I am looking forward to staying here again.

Top notch service. All staff was welcoming and professional. Eric was our server in the morning's for breakfast and was a joy to talk to. The beach and pools is on the property and easy to walk out to. Room was cleaned daily and air conditioning unit was nice to have.

La playa

El aire acondicionado en la habitación, noche deja dormir .

The reception at the libby was very professional and help us to enjoy our stay.

This is really a gem of a resort! We were greeted upon arrival by the valet right in front of the lobby. The lobby is modern with a great view of Banderas Bay. The staff at the front desk welcomed us with smiles and checked us in efficiently Our room on the 8th floor was spotless, equipped with a nice kitchen, coffee maker (with a complimentary coffee package), full size fridge/freezer, stove, microwave and all the necessary equipment to be able to make meals. The room was well lit and tastefully decorated with a large flat screen TV. The AC worked great. The king bed was very comfortable with plenty of good pillows. We both slept very well. The balcony overlooked the protected beach and had an expansive view of Banderas Bay. The bathroom and shower (with good pressure) were spotless. During our stay the room maid kept everything clean with fresh towels every day. We ate breakfast every morning at the restaurant by the pool. The service was very good and everything we had was well prepared, fresh, tasty and reasonably priced. There is a convenience store right off the lobby with an ATM inside that was well stocked and very reasonably priced. The grounds and amenities were all very nice and kept clean. All the staff we met were very friendly and helpful. If you are driving you will really appreciate the ample free parking in front of the hotel! This hotel has proven to be a great value, in a very good location and I am looking forward to staying here again.

Es mi hotel favorito