Hilton Orange County/Costa Mesa

The surprise $45 self parking fee. Yellow lighting. Insanely outdated.

Dinner meal and drinks were good service was a little slow

Our key to open our door to room didn’t work and I had to go back downstairs 3 times to get new keys all didn’t work so they had to get another room for us .

Loved the location and the hotel was very clean

The air conditioner did not work in the room and was not the most comfortable night sleep

Location was perfect

Door battery died and process to get back in my room was dreadful. Front desk staff didn't look into it or seem to care. Originally thought my room key was the issue but turns out it was the battery for the Door lock. Had to wait outside my door for 30min before anyone came.

We are always comfortable at the Hilton Costa Mesa .. we stayed here over Christmas and new year on a 6 night visit with 8 family members and overall had a great experience as always . One of our party had a terrible room on floor 2 , where they normally put airline staff who are going to sleep all the trip .. so for vacationers you want to avoid these .. higher floor king rooms with a big window overlooking the front entrance are the go to .. I must say that Lance , the front desk manager was so helpful in sorting out our issues and trying to keep us all happy , probably the best hospitality staff member we’ve encountered for years .. so look out for him .. ! We’re checking in again this coming Wednesday for four nights on business and will be looking for Lance to get us a great room !

Lance was amazing. He greeted me with professionalism and was very kind. He helped me with all of my concerns and was very quick. Thank you.

First of all it’s a relief when you have people like Javier Gonzalez because if it wasn’t for him my little vacation was going to ruined best person ever and everyone at the Hilton are so helpful keep the good work and positive attitude thank you

The location and cleanliness

The TV remote didnt work

Behind the front desk at the hotel, you’ll meet a lovely gentleman named Lance. He’s always genial and welcomes you with a smile. He’s helpful with any questions I have had regarding my stay and had great recommendations for local coffee shops.