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6.5 / 10 Guest Rating

Sunscape Puerto Vallarta Resort

Blvd. Francisco Medina Ascencio Km. 3.5. Zona Hotelera, Puerto Vallarta, mx

Sunscape Puerto Vallarta Resort - main view

About the Property

Luxurious Accommodation
Sunscape Puerto Vallarta Resort offers a luxurious stay with free WiFi, a children's playground, and a bar for guests to unwind. Rooms feature stunning sea or pool views, with modern amenities like flat-screen TVs and free toiletries for your comfort.

Exciting Activities
Guests can enjoy a private beach area, tennis courts, and fishing opportunities at the resort. The year-round outdoor pool is perfect for a relaxing swim, while the 24-hour front desk and cash machine ensure convenience throughout your stay.

Family-Friendly Experience
With a terrace, hairdresser, and car hire services available, Sunscape Puerto Vallarta Resort caters to families looking for a fun and stress-free vacation. Book now to create unforgettable memories with your loved ones.

Facilities & Amenities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note that New Year's Eve Dinner is not included for children from 3-12 years old.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Partial Ocean View Double - Photo 1
Deluxe Partial Ocean View Double - Photo 2
Deluxe Partial Ocean View Double - Photo 3
Deluxe Partial Ocean View Double - Photo 4
Deluxe Partial Ocean View Double - Photo 5
Deluxe Partial Ocean View Double - Photo 6
1/6

Deluxe Partial Ocean View Double

The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

32 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Partial Ocean View Double

Non-refundable
Room Only
20% OFF$331.76

$265.41

Includes taxes & fees

Deluxe Partial Ocean View Double

Non-refundable
All Inclusive
20% OFF$403.24

$322.59

Includes taxes & fees
Deluxe Partial Ocean View King - Photo 1
Deluxe Partial Ocean View King - Photo 2
Deluxe Partial Ocean View King - Photo 3
Deluxe Partial Ocean View King - Photo 4
1/4

Deluxe Partial Ocean View King

The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

32 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Partial Ocean View King

Non-refundable
Room Only
20% OFF$323.11

$258.49

Includes taxes & fees

Deluxe Partial Ocean View King

Non-refundable
All Inclusive
20% OFF$392.7

$314.16

Includes taxes & fees
Sun Club Romantic Ocean Front - Photo 1
Sun Club Romantic Ocean Front - Photo 2
Sun Club Romantic Ocean Front - Photo 3
Sun Club Romantic Ocean Front - Photo 4
Sun Club Romantic Ocean Front - Photo 5
1/5

Sun Club Romantic Ocean Front

Featuring a private entrance, this spacious suite also is consisted of of 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as sea views. The unit offers 1 bed.

63 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Sun Club Romantic Ocean Front

Non-refundable
Room Only
20% OFF$415.45

$332.36

Includes taxes & fees

Sun Club Romantic Ocean Front

Non-refundable
All Inclusive
20% OFF$506.01

$404.81

Includes taxes & fees
Deluxe Resort View King - Photo 1
Deluxe Resort View King - Photo 2
Deluxe Resort View King - Photo 3
Deluxe Resort View King - Photo 4
1/4

Deluxe Resort View King

The spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Resort View King

Non-refundable
Room Only
20% OFF$301.48

$241.18

Includes taxes & fees

Deluxe Resort View King

Non-refundable
All Inclusive
20% OFF$366.34

$293.07

Includes taxes & fees
Deluxe Resort View Double - Photo 1
Deluxe Resort View Double - Photo 2
Deluxe Resort View Double - Photo 3
Deluxe Resort View Double - Photo 4
1/4

Deluxe Resort View Double

The spacious double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

32 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Resort View Double

Non-refundable
Room Only
20% OFF$310.14

$248.11

Includes taxes & fees

Deluxe Resort View Double

Non-refundable
All Inclusive
20% OFF$378.19

$302.55

Includes taxes & fees

Guest Reviews

6.5
Good234 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good specialty restaurants.

Categories

Cleanliness5.8
Service8.3
Location7.3
Room Quality5.8
Amenities6.3
Value for Money5.3
Food and Beverage6.8
Overall Experience6.3

Select topics to read reviews

M
MarianamxMX
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"Buena estancia en relación precio calidad, si volvería pero ya sin todo incluido."

8.0

Es bueno para pasar un rato ameno y un tiempo corto. La atención del bufete es buena, la comida es regular. La limpieza es regular también. Las instalaciones si son viejas pero nada que pueda afectarte de forma significativa.

Que cierren la alberca a las 7 pm es un punto en contra.

Helpful?
E
ErendirausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 14, 2026

"Good"

3.0

Pool

The Food they limit you to only certain amounts Kids would ask for drinks and were rejected each time. Said they did not have it but if anyone else asked they would make it.

Helpful?
C
CARLOS FRANCISCOmxMX
Verified booking
family_with_children
Standard Room
Stayed in Apr 13, 2026

"Divertido para niños, pero la comida es una gran decepción."

4.0

Ubicación excelente: Está muy cerca del aeropuerto, hay centros comerciales a la redonda y puedes llegar al centro/malecón en Uber en aproximadamente 10 minutos. Personal y limpieza: En general, la atención del personal fue muy buena. La limpieza tanto en las habitaciones como en las áreas comunes del hotel es destacable. Ideal para niños: El parque acuático infantil fue la razón principal por la que elegimos el hotel; es de buen tamaño, resulta seguro para los más pequeños y les garantiza mucha diversión. Restaurantes de especialidad (solo cenas): Tienen tres opciones (tacos, cortes de carne e italiano). La calidad y variedad de la comida aquí es muchísimo mejor y más marcada en comparación con el buffet. Otros detalles: La alberca para adultos es agradable en términos generales. El internet Wi-Fi es gratuito y el hotel cuenta con una pequeña y conveniente área de café y pan.

Pésima comida en el buffet principal: Es el punto más débil de todos. El único restaurante buffet (para desayuno, comida y cena) tiene comida de muy mala calidad y con escasa variedad; es el peor que he probado en mis experiencias All-Inclusive. Además, hay que hacer filas larguísimas para poder entrar. Mala gestión en los restaurantes de especialidad: Aunque la comida es mejor, solo abren dos de los tres por noche. Lo peor es que la comida se acaba muy rápido y el personal ya no reabastece, sin importar que aún falte mucho tiempo para la hora de cierre y que queden huéspedes haciendo fila para cenar. Frigobar con engaños: Solo el primer día te incluyen las bebidas (cerveza y refrescos); si quieres que te surtan los días siguientes, te cobran un costo extra. Lo único que es verdaderamente gratis durante toda la estancia es el agua. Snacks muy limitados: El área de snacks es muy básica, ya que solo ofrecen hamburguesas, hot dogs y nachos. Detalles de infraestructura y diseño: * Al parque acuático para niños ya se le nota la falta de mantenimiento y pintura. El área para niños de la alberca principal está ubicada justo alrededor del bar de adultos, lo cual no me pareció un buen diseño. La señal del internet Wi-Fi en las habitaciones es muy intermitente.

Helpful?
K
Karla TatianamxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 17, 2026

"Agusto"

8.0

los alimentos son buenos, la ubicación esta muy bien, únicamente la estación de omelet es muy pequeña si el hotel tiene una ocupación alta.

En el restaurante para desayunar siempre había cola para ingresar y para que te hicieran huevos al gusto, solo era una persona y éramos muchos huéspedes.

Helpful?
M
MASAYUKImxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0
Helpful?
M
MASAYUKImxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0
Helpful?
S
schnare327OTTAWA, ONTARIO
Verified booking
NONE
Standard Room
Stayed in Feb 13, 2026

"Stuck in the 80s"

6.0

I wouldn't recommend this hotel. Its very dated and needs alot of work. not alot activities unless you went outside of the resort. food selection was the same everyday, drinks werw good. Thank god were not picky, but not a 4 star. Was built in the 80s and still stuck in the 80s. Had a wonderful time and would certainly visit PV again, but not this resort.

Helpful?
A
A2995KClorie
Verified booking
NONE
Standard Room
Stayed in Feb 13, 2026

"Awesome!...if you don't care about quiet bedtime or food choices for picky small children"

6.0

Absolutely beautiful natural surroundings made up for small resort where the sound of music from (otherwise awesome activities) echoes into rooms where people may be trying to rest/sleep. We were blasted by music (which was, to be fair, really great) until 12 every night. We didn't have children with us but if we did, it would have been a nightmare. Food was 10/10 but almost no predictable food choices for children or people with simpler food requirements who sometimes rely on items such as fries/nuggets/ burgers. (There is a burger bus but its only open for lunch). Staff ALL very friendly and accommodating!

Helpful?
3
373jerir
Verified booking
Couples
Standard Room
Stayed in Feb 9, 2026

"We will not be going back to Sunscape in Puerto Vallarta."

2.0

Upon arrival we were notified that the front desk was under construction. We were walked down a delivery area into a carpet stained conference room to check in. We were then led to a mediocre room and woken up by construction the next morning. The pool was not full enough for the filters to work so they were scooping out dirt and debris daily while people were swimming. It was all inclusive yet we were not allowed to take a bottle of champagne to our room, even if we paid for it. The only saving grace to this hotel was the Italian restaurant led by Ricardo, an excellent serve server and Cesar an excellent chef. I’m still perplexed to figure out how this is a Hyatt hotel. We will not be going back.

Helpful?
R
R9521MYmariar
Verified booking
NONE
Standard Room
Stayed in Feb 9, 2026

"Not recommended"

4.0

My experience at the Sunscape Puerto Vallarta hotel has been disappointing. There is a clear lack of control in the use of the sunbeds, which forces guests to get up very early to set them aside, since there are not enough for the number of people staying. The quality of the food is poor. In addition, when submitting complaints, the attention of the staff has been inconsistent: some employees do not attend to the disagreements and others appear to be interested, but there is no follow-up or solution. I have stayed in other hotels of the same chain and I have never received such poor service as on this occasion. I believe that the hotel should review these aspects, since they directly affect the guest's experience.

Helpful?