Fairfield Inn & Suites South Bend Mishawaka

Nothing, it wasn’t worth getting charged twice.

I got charged twice and no one is fixing it.

Price was okay

My key kept locking me out every time I stepped out of my room, dead flies in my room as well and the Jacuzzi was not on service.

There really wasn't much I liked. The lady that worked on Saturday at like 4:00 had a bad attitude and told me that I had to pay an extra $120 because booking wasn't working and that's not the fee that they agreed upon so I would have to pay another $120 so I said I'm not paying that. When I got my confirmation for booking she said they don't have to honor that and then she canceled my hotel stay.

As per saying above I didn't like the hotel because the lady was rude for the receptionist and she refused to let me check in and said I had to pay another $120 she tried to charge my cash app card which I had locked. You guys are saying that you need proof of this and I don't know how to submit the proof. So now I'm out that $95.97 whatever you charged me for the hotel stay and I didn't get to go to the hotel and it was just supposed to be a leisure thing for my grandchildren to have fun and go swimming but never got to happen.

Manager would not accept our Booking.com reservation nor would she assist to get it resolved. The wall paper is literally peeling off the walls in the 2nd floor hallway. The elevator Indiana Homeland Security permit expired in May 2025. There was a sticky mess on the floor in front of the elevator that after 5 hours did not get cleaned up. The manager did not tell us during check-in when breakfast times were so we missed it by 10 minutes. Most hotels have breakfast until 10 am, theirs ended at 9:30 am. Trash bins outside the hotel were full and remained full our entire stay. Their plants outside or lack there of needed desperate landscaping, especially as the sprinkler was spraying into the parking lot and not the flower bed. This was all compounded by the front desk employee making excuses for the manager the next morning that the manager was going through things as her mother was on hospice. I’m not here to not be unempathetic about that, however, this is business and my stay that I had to pay for the room a second time and endure everything above should not hinge on the manager’s personal life. How would I have known that Fairfield Inn and Suites had been having problems the last two months with Booking.com about getting paid? And that her mother was passing? Trust me. If I had known that it would have been a fiasco getting a refund for one of the payments to the room I stayed in, I would never have stayed, let alone the rest of what I have shared here. Don’t ever try to place guilt on a customer about a dying individual. I never needed to know that about the manager. Incredibly unprofessional.

Staff were amazing! Shy checked us in and she was incredibly informative and friendly. Tracy was also amazing as well! Everything else was okay. The rooms are a little worn down, but it was still decent. Location is great.

The rooms are a little worn but still clean. There seemed to be an issue with water on the main level floor leaking everywhere. They were quick about cleaning it up, but it happened a few times. The AC was okay. Not the best. The room felt a little muggy.

The bathroom in room 218 was shabby. The wallpaper was starting to peel and was bulged and wrinkled in other areas. The towels were rough. The refrigerator made sounds during the night so I turned it off. The common rooms were nice, however. Not as nice as the previous Fairfield Inn I stayed at. Im going back to Hampton Inns.