Lotus Beach Hotel - Adults Only

Liked, convenient to the beach. Loved the staff at the restaurant. Disliked, you couldn't access the beach from your room, pictures are deceiving, it's about an 8-foot drop. Didn't use the pool, wasn't cleaned everyday, patio in the shade and pool was cold. Disliked, the room smelled like urine in one corner, had house-keeping remove a jute rug and mop the tile, it didn't help.

The property was beautiful, well kept, and the rooms nicely decorated. We have a ground floor suite with private terrace and pool overlooking the beach and ocean. Unfortunately there was unplanned construction happening above our terrace so it was unusable for a couple of days - the management team was quick to respond to our concerns and provided adequate compensation, take great care of our needs. The beach club and pool were immaculate, a wonderful place to relax. Great DJ on Fridays and Saturdays. Menu prices are expensive, but the food is top notch and well portioned - on par with most of the restaurants on the island. Great location, right on Playa Norte, and within walking distance to all the downtown shops, cafes and bars. My only complaint is the unnecessarily large MIA hotel across the water that obstructs the view of the sea for most of the beach front rooms.

Great location. Front of house staff were great.

The place was under construction. We received no prior notice and would have canceled our trip had we known. We had a chainsaw running outside our room for 3 out of the 7 days we stayed, 8 hours a day each day.

Beauty boutique hotel o the prettiest beach on the island. Easy to walk to anything you need. The staff was amazing! They knew your name by literally the first day. Very accommodating of their guests. Food was delicious with beautiful presentation. Prices were good for alcohol and food. Our room was very large and nice. We had the one with the pool. We are already planning a return trip. Highly recommend this place!

We had an absolutely amazing time staying at Lotus. From being greeted by the Manager, to the wait staff, to the housekeeping, every part of our stay was perfect. We were aways attentively served, and warmly welcomed. The breakfast was perfect, the location is absolutely amazing, the hotel and beach club are absolutely top notch, and the food here is the best we have had on all of othe island, and this was our 8th trip to Isla Mujeres. We can't wait to return. Thanks to Lotus for making our trip such a memorable one!

Very great location!

The staff was above amazing. It was my wife's birthday while we were there, and completely unexpected they even decorated our room while we were out for her birthday, also providing a full birthday cake. They were always there to help and without any hassel privided guidance and tips. Just over all an amazing stay!

My husband & I stayed here. I highly recommend. Beautiful location - right in the center of town & the beach wonderful. Special thanks to Marta, Carin, Rutigo, & Alexander - all are exceptional. They went above & beyond to make our time special. The food at the adjoined restaurant is fresh & the continental breakfast is full! Each room is well appointed, clean, and relaxing. Also a special thank you to Jose for helping assist in my husband's birthday surprise. Oh, and Marta, you got us through an earthquake too! I dare say, the best place to stay on the island.

This was our 3rd time to this beautiful island destination so yeah we kinda like it! Amazing service in a wonderful private beachclub with full canopy beds on-site. Fabulous food. Rooms spacious and clean. The team really can't do enough for u. Highly recommend.