Best Western Plus Miamisburg-Dayton Suites, Banquets & Hotel

Had to change rooms twice. First room was dirty, food crumbs on the sofa, unclean bathroom. They moved us to another room. Sink clogged up as soon as we used it. Went to front desk and they gave me a plunger to fix it as they had no one to help. The plunger did not work and we were moved to another room. It was ok after that. The front desk person in the morning was rude and didn’t care about the problems the day before. Will never stay there again.

Property in the middle of remodel Property is tired ( mature

See above

The room looked run down. Poor lighting over the sink next to the bathroom. The beds didn’t have much support and when waking up you would be sunk down in the middle. When walking across the floor your feet(socks on) would stick to hardwood floor. Overall feeling of ick.

Contrary to reviews I’ve seen re: renovations and such, my stay was fantastic.

The Lobby looks very grand, but once you got past the lobby you see nothing has been cleaned. The carpets were covered in drywall as if someone had just worked, but it was obvious it just hadn’t been cleaned up for some time. Once we got to our room it was even worse. We asked them to please clean while we were away all day, they made our beds and that was it. There was dog hair in the sheets, on the counters. The floors were totally dirty hadn’t been mopped or swept. The kitchen had food on the stove. Then we discovered there was no door for the Primary suite. We then also realized that there were not 2 bathrooms and advertised, but a bathroom in the primary and a half bath in the other room. Then we noticed there was not window in the other room which I’m pretty sure is a fire code violation. It seemed as if they were remodeling but doing a horrible job. The vanity was broken to the point that it caught your leg if you stood too close, like a giant splinter. It is severely understaffed, we had to go to the lobby to get all our towels and anything else. They didn’t have complimentary anything, my daughter lost her tooth brush and they didn’t have any. For a Hilton this was all surprising. It seems like they have run out of money and opening before it’s actually ready. The beds were terrible. The pullout bed fell through when you laid on it, we had to prop it up with the cushions from the couch portion. The shower had a straight shot to the living room, because no door.

They are remodeling but our room was awful. Not enough light, several things broken. Bed was comfortable

terrible customer service. room was horrible. lobby was nasty. smelled like indian food....gross

I’m assuming the hotel is having some work done 1. The carpet felt so dirty under my bare feet I had to wear shoes while walking around 2. 2 giant holes in the bathroom ceiling 3. So much grout and chalking in the tub 4. Woken up at 8 am by construction on a Saturday morning 5. Night staff was rude Will never stay here again