Hotel Indigo - St. Louis - Downtown by IHG

I am currently a guest at the Hotel Indigo St. Louis Downtown, and, unfortunately, my experience has been deeply disappointing. The property appears to be in poor repair, with limited in-room amenities and an exceptionally small shower that felt below expectations for a hotel operating under the Hotel Indigo and IHG brand. I understand the hotel recently emerged from receivership, which may help explain what feels like a significant lack of investment in the property. However, regardless of ownership transitions, guests reasonably expect a baseline level of quality, upkeep, and service. Most concerning was my interaction with the daytime front desk staff member, who was remarkably rude, dismissive, and unhelpful. Hospitality begins with customer service, and this interaction set an unfortunate tone for the stay. The restaurant experience was equally disappointing. Although marketed as full service, it appears to operate with a single employee serving simultaneously as both cook and server, resulting in what feels more like a self-service setup than a restaurant experience. The staff member seemed understandably overwhelmed and frustrated by the circumstances, which points to broader operational issues rather than individual fault. Overall, I cannot recommend staying here in its current condition. Based on this experience, I believe IHG should closely evaluate whether this property is presently meeting the standards expected of its network and brand reputation.

I have tried most of the downtown hotels and wanted to check this out. It is in what was probably a lovely old building as you can see by the marble entry. The rest is pretty minimal like a new College town apt building. Our double room was small with cheap furnishings but clean. Bathroom amenities are tiny with only 2 bath towels Pillows were lumpy. For the price, there are just no “extras” here to really recommend It is an easy walk to Cardinals stadium and fine if expectations are for just the basics

Room is nice and clean / safe but that is where it stops! When we arrived 2 lights were not working and neither was the phone in the room. We were told only after 3 days being here that all phones are not working (let’s hope there is no emergency cause lift can be slow to go downstairs). Lights got replaced the next day. Shower is small and you have to use the hose to wash yourself. You cannot leave it in one position to wash your whole body. The shower doors also don’t shut all the way so water will leak out of shower if you are not careful. We found the seals on side of our shower leaked also which were still not fixed after 2 days of telling them when we checked out. Apparently maintenance doesn’t work Sunday and Monday. The sink also leaked and water got all over the bench area. Housekeeping service was poor and slow with room never getting cleaned til late in arvo with some days being after 4pm. Both beds were made differently some days and we never received coffee cups for machine in room after night 1. To make it worse after being told the night before that someone is at reception is 24/7, at checkout at 3AM the night audit was asleep in the spare office and even after yelling out we had no idea where she was. Lucky we decided to knock on the door and it was like we had woken up / startled her as she was fast asleep.

Extremely small rooms. The front door didn’t lock properly and the bathroom sliding door was broken. No refrigerator. The room was not very clean, especially the floors. The box spring had yellow stains on the side. The hotel has no parking available and we had to go out at 7am to put money in the meter. Tv didn’t work very well and the casting option didn’t work at all. The front desk staff were very friendly but other than that a horrible experience.

Customer service was great. The front desk were very friendly. The room was clean. It was quiet. Great location from the event i had to attend

There were fingernail clippings on the carpet and it was loud, inside and outside of the hotel. The mattress frame was dirty. There wasn’t a fridge or microwave. The air conditioner worked really well though. If I had read the reviews before my stay, I probably would not have stayed here. I would not recommend this hotel.

It’s a fabulous boutique hotel. Great rooms and location for going to a Cardinals game.

The bar was extremely under stocked. But the Bartender was fabulous.

Location

The parking, we were told by the front desk it was 20, then when we left we had to pay another 32, so a third of the hotel was in parking not happy

The staff was super nice and I like how close it is to things. The only down side is parking is a block away