Rydges Lakeland Resort Queenstown

The beds were excellent. Excellent hot water supply. Cold water tap to bath had no water. Had to run shower on cold to put cold water in bath. Water pressure for shower pitiful. Shower either very hot or cold. No way could control heat of shower apart from hot or cold Leak from bath/shower running along metal strip between corridor carpet and bathroom tiles. No heating in bedroom. No shower cap or anything like that.

We were very disappointed. We booked a junior suite overlooking the lake. We got a dingy, grubby, old and small room on the 1st floor. No majestic lake views...just the carpark, road and park adjoining the lake. After complaining the reception we where moved to an alternate room, on level 5. Unfortunately the room was exactly the same as the original. Still old, dingy, not clean...and small. Higher up, but still no lake view. There is an large outdoor common patio area that blocked all views. Unfortunately, while Rydges has a great location and was classy years ago...it is long past it now. I know there are refurbs happening in parts, but until completed the owners need to change their marketing and room descriptions and stop misleading customers to expect something more than you can deliver. The rooms we saw were NOT suites and should not be promoted that way...and sold for the rates asked. The only good thing to report on was the service and care shown by the duty manager. Harry deserves 5 stars for going above and beyond in sorting the problems.

Lovely staff, beautiful location and property. Would visit again. :)

Breakfast was very good. Staff in lobby were super helpful at all times. Easy getting transport from hotel to ski fields Room service dinner menu could be better great view from room

I stayed here with my mum for her birthday from the end of June to early July. The staff were extremely friendly and answered any questions we had. Their breakfast buffet was a plus! Plenty of options to choose from. We also loved the views from our room and the convenience of the location. The main town was within walking distance. Highly recommend booking here if you appreciate good service, convenience and location. We will be back again for sure!

From the moment we arrived Harry & his fellow team members greeted us with a warm welcome. The housekeeping staff kept our room pristine. Parking is limited but plenty available on street if required. The breakfast was out of this world with freshness & variety. Very close walking distance to town and plenty to see & do. Sitting there on our balcony watching the sun go down was breathtaking. Definitely recommend anyone to stay at Rydges.... ps the beds are soooo comfy!!

The view is spectacular. Loved the disco music in the lifts. Family room was fine. No fan in bathroom and boiling kettle behind TV didn’t feel safe. Staff lovely and helpful. Couldn’t chrome cast to tv as issue with the tv wifi which wasn’t good. Easy walk into town.

The bed was comfortable, no aircon but the heater worked well and the view magnificent but it is a tired dated motel. Grotty room with worn furnishings and barely acceptable bathroom. Traffic noise woke me up. In general an unpleasant experience.

Rooms were very basic and not the same as the photos. Some staff was great. Cleaning didn’t happen until late in the day some days. Location was awesome and beautiful views.

Rooms very run down. Limited onsite parking