The Ricardo Marriott DFW Westlake

Beautiful lobby and restaurant. Very friendly staff and clean rooms.

Stayed here for a work trip and will be my go to when i'm in town!

Breakfast not included with room. Shower didn’t drain properly leaving shin high water. Paid parking $10 per night. Things that should be included with the stay are an extra add on.

Honestly, I have mixed feelings about my stay. The young man who checked me in was superb and exactly what I expected from Marriott. This was a staycation, but I was not familiar with the area. I only had one issue and that was with room service, food, and charges. The receipt I received including tax and delivery fee was different than the receipt presented upon delivery, a Cesar salad and lukewarm flatbread FOOD WAS NOT WORTH $50(tip included). I spoke with Josh & Evelyn via text about the issue and was prepared for no action. Evelyn offered a complimentary breakfast card never received and upon checkout there was no mention of it, which again I was not surprised. Overall, this property accomplished what I needed for the weekend, but rooms could use a little TLC as the towels were very rough and needed replacing, the sheets needed serious replacement as well as other cosmetics issues needed addressing. Would I stay here again probably not but will continue to stay at Marriott properties.

I was highly disappointed with my stay. Isaiah and the young lady from room service were friendly and provided good service. However, when I arrived in my room it as very dated and opposite of the impression from the pictures online and the gorgeous lobby area. The next morning when I got up to check out, I pull the shower curtain back and notice there was water in the tub. And after getting dressed to check out, I called the front desk to ask if someone could help me carry my luggage downstairs. I was told they don't do that. I asked can someone just bring me a luggage cart, the woman who answered the phone said we don't typically do that. I will never stay here again. The only reason I gave them two stars was because of the area it was in and staff I mentioned earlier.

Great hotel. Stayed for pool. Pool closed for a situation and never reopened during the hottest week of summer in texas. 106 average. Big let down. Hotel is clean and attentive. Rooms are small and beds are very uncomfortable, so are the pillows. Overall a 4 star experience since it was clean and people were nice

It was nice but the ac didn’t cool very well. Other than that it was nice. We would stay again

There were bed bugs. I got 10 bites