The Omnia

Unique structure

Nothing

The staff were all so friendly and attentive, they couldn’t have done more for us. Great communication prior to our arrival as we arrived later than we planned. Beautiful breakfast. A perfect stay in a wonderful location and we would love to return!

Nothing!

Is a 10 stars in attention, cleaning and customer service.

Keys are analogous, but nothing serious.

This was one of the worst hotels during my entire vacation in Switzerland. I have no idea how google put it as one of the luxurious hotel in Zermatt, this being at the worst location. It was NOT worth $900/night hotel and I feel very bad and sorry to have stayed. I skipped the 2nd night without even being compensated

The rooms were not luxe or special but the location was perfect along with the service.

I have stayed in many luxury hotels in the world including Four Seasons and Mandarin Oriental. However, this hotel the Omnia was the BEST stay ever. Attention to detail in beautiful design (architecture, furnishings, even the soap dish which looks like TBM- Tunnel Boring Machine- and attentive service were totally exceptional. Now I am staying at Park Hyatt Zürich and it looks so ugly compared to the Omnia. They don’t have any fundamental philosophy about creating a space. At the Omnia, I made a last minute appointment for the spa, and they made it happen. Phillip noticed I was near the lobby and he ran to tell me the appointment was actually created. Pool and spa area were gorgeous and relaxing. The library with the fireplace was a nice touch. Their collections of art books was better than New York public library. I learned how the design affects humans while staying at the Omnia. Life and living can be a theee dimensional (or four) art. Thank you so much for giving me the opportunity to stay there! Best of luck to the designers, architectures, management team and all the employees.

Already for years we are visiting the Omnia Hotel in Zermatt. This hotel feels like coming home. Every single detail is thought of. The team has an amazing service across the entire spectrum of services, from picking us up with the electric car and preparing our room to dining in the restaurant. For us, the Omnia is and will always be a homecoming and our number one hotel. Truly our number 1.

Simply perfect! From the incredible arrival, to the guest relations to the breakfast!! All spectacular!! We wouldn't stay anywhere else in Zermatt. Such a lovely property and the staff is so kind! We celebrated part of our honeymoon trip here and they made it extra special. Thank you!