Hilton Long Island/Huntington

Breakfast

I was not going to write a review about my horrible stay at this hotel as Management both in the hotel and at Hilton Honours assured me they would rectify my situation with a 2-night stay (which was never given). So here I am to share my experience. The television in the room would not work and after purchasing a movie it kept crashing so the staff decided it would be best to move me and my Fiancée to a new room. The second room had the same issue, tv not working and this room looked like it hadn’t even been properly cleaned. When we complained the manager said he could move us to yet another room but we refused so he said he’d send someone up to replace the tv. While waiting we tried to order dinner, no answer from room service, at 5:25 when they were meant to be open at 5. The maintenance worker comes to the room replaces the tv only to realize the tv was not even programmed to the hotel. At this point the pizza which we had ordered as the room service had not called back, has went cold and we were left with the original broken tv, cold pizza and a dirty room. When we went down to complain we were told room service had the phone on silent (very clearly avoiding any work). Due to this disastrous night which they took 5 hours to try resolve and still couldn’t, the manager offered us a 2 night stay on our Hilton Honours points. It has now been almost three months, I have spoken with Hilton Honours on several occasions including the escalation team who assured me the points would be in my fiancées account soon, and they still are not. This was a complete lie by not only management at the hotel, but by the Hilton Honours customer service team also. I do not recommend this hotel to anyone.

As I was on a phone call I had the opportunity to watch Jerome clean up the tables at the banquet hall. He was working as someone who enjoyed what he was doing I stopped to Chat with him and he was delightful to talk with. A great employee. Thank you Hilton

Our experience at this hotel was unbelievably disappointing. The first room we were given wasn’t extremely clean, and we could clearly hear full conversations, TV, and even sex noises through the walls. The only positive part of our stay was the front desk staff. they were kind, understanding, and quick to switch our room. Unfortunately, the second room was somehow worse. The heat was the only option and we came to the room and it was 89 degrees, so we had to sleep with the window open just to be able to relax. From there it only went downhill: the hot water stopped working, a blow dryer started sparking and smoking in my hand, the sink broke, and the toilet stopped flushing. This was hands down the worst hotel stay we’ve had in our entire lives. The staff did what they could, but the condition of the rooms and the number of issues we experienced were completely unacceptable. We would not stay here again and are hesitant to even stay at any other Hilton again.

Zorayda was an awwsomw server who added joy to our holiday she waa helpful and added warmth to our day thw hotel was beautifully decorated and the pool was fabulous

The lobby was nice but the overall hotel was a mess!

Staff was less than helpful. The rooms were broken and in poor condition. We had to be moved to different rooms twice. The heat could not be turned off according to hotel staff so my family suffered in a room at 82 degrees. I fell through a chair that broke by the pool while holding my one year old. Luckily I caught him. When I brought the concerns to the front desk I was told “ that is an accident, not much we could do about it” no sympathy. I have been trying to reach a manager for days with no answer and no call back.

great staff and beautiful places with many amenities. would recommend to anyone staying in area! restaurant in hotel which ive never seen, but great food

The service was outstanding—attentive without being intrusive. it was an excellent experience from start to finish. The atmosphere strikes a perfect balance between cozy and elegant, with warm lighting and tasteful décor that made it easy to relax and enjoy the evening.