Embassy Suites by Hilton Los Angeles LAX South/El Segundo

Andre, Anna and Patrick made this trip more memorable than they know, my wife and I had such a terrible experience at LAX the night previous and were scrambling to find a hotel, after speaking with Andre I knew this would be the right place to stay. When we arrived Anna made our check in process more than memorable, her compassion for our situation really showed us what real hospitality looks like, the level of compassion from the staff here is what made our stay feel like home away from home. Patrick was just the cherry on top, telling us about what we can do now that were members and point holders, informing us that we have so much more options than just a last minute stay. His enthusiasm and willingness to work with us is something special.

Beautiful hotel, comfy beds, but rooms definitely need face lifts. Also, the pool water was very dirty and the pool had no towels.

Loved my stay at the Embassy Suites South. The holiday decorations really made our stay lovely. The rooms were spacious, clean, and surprisingly quiet for an airport hotel. Breakfast was amazing with lots of choices and made-to-order options. It was a delicious way to start our day. The staff was super friendly and everything from checking in with Adolfo to checking out, went smoothly. I would definitely stay here again.

Matthew Wright gave our family excellent service and was kind to some of our elderly members by being empathetic to their needs. Excellent service. I would trust the Hilton Brand based on this experience.

I got the last room in my rate group and it was sad. Peeling wallpaper in bathroom, peeling finish of bathtub, shower head was the overhead rainfall style that doesn’t get the shampoo out of the hair and the pipe wall cover was loose and didn’t cover the hole in the wall, remote for bedroom tv had to be pressed multiple times to change channels, door closure will catch your leg or arm or luggage when you go through it, grout in shower looked mildewed. I had to ask for my bottled water instead of being greeted as a status member and presented with the bag. I was charged $90 for two nights garage parking and when I went to exit after checkout they had disabled my parking code and I couldn’t leave until I used my credit card for $90, and I am still waiting for a callback 2 days later to fix the double charging. Note that there is no way to call for help at the parking garage exit. Breakfast was average.

Room was pretty clean, being taller my issue was the shower. Had to squat down some to wash my head. Patrick Wu at the front was there all 3 days my wife and I were there. He was very welcoming and gave us lots of insight and was incredibly accommodating! Breakfast was pretty good as well, can't make a comment on the omelet station since we didn't try it, but it did look good!

If you love kind people, beautiful greenery, charming decor, soaring sunlit ceilings, a serene atmosphere, and excellent service, then stay here :) Compliments to the Gardener for taking amazing care of the plants in the heart of this hotel that make this establishment feel peaceful and airy. I can tell the plants are so happy and growing strong in good health. This is a sign of attentive care that is indicative of the entire establishment. People here smile and say hello to you in a natural way. Daisy at Barcotta is a lovely server who goes the extra mile to make you feel welcome. Samantha at the front desk was so kind and made us feel welcome from the first moment. Patrick with Honors services signed me up and provided a nice conversation to boost my day. People and heartfelt service make the world go round! I will be delighted to stay here again.

First time staying at this hotel, everything was fabulous.The happy hour and the breakfast were excellent. Shout out to Patrick Wu very helpful.

This hotel provided was a nice experience near LAX. I enjoyed the restaurant/lounge for drinks late in the evening. The evening reception was welcoming as well. The breakfast was top notch at this location. The room was very accommodating and clean. The decor is lovely at this hotel in the room and the common areas. The shuttle runs about every 45 minutes, and the driver was very nice. The last few people were able to stand once the shuttle filled up in the morning. I didn't take the shuttle from the airport. I recommend this hotel for a nice stay near the airport.

Parking is expensive