Embassy Suites by Hilton Los Angeles LAX South/El Segundo

Check in time was 4pm but the room wasn’t even ready at 4:30pm. On the fourth day the bathroom flooded because the shower wasn’t draining properly. On the fifth day the air conditioning stopped working. They gave us one portable fan for the night after trying to fix for more than one hour. Could not fix it before we checked out next day.

Did not use shuttle service, staff were cordial and helpful, the room was clean, however, the bathroom and all sinks are very in need for an upgrade, the room was cold had to pull out the extra blanket. Beautiful hotel!!!

Great service

Rooms a little dated. Good otherwise.

I had such a wonderful experience during my stay! The hotel itself was absolutely beautiful and immaculately clean — every corner felt fresh and well cared for. From check-in to checkout, everyone I encountered was warm, welcoming, and genuinely helpful. A special shoutout to Patrick Wu, who went above and beyond to explain the many benefits of staying with Hilton. He took the time to help me understand how to maximize my Hilton Honors points — something I’d never really utilized before. His professionalism and patience made a lasting impression. And I can’t forget Maria, the bartender during Happy Hour — she was incredibly personable, engaging, and made everyone at the bar feel right at home. It’s rare to find someone who can brighten your evening with both great service and great energy. Overall, this was an outstanding stay. Clean, classy, and filled with great people who clearly care about their guests. I’ll definitely be returning and recommending this Hilton to friends and family!

Arrived early from an International flight and went to hotel reception desk to do check in. The front desk person whose name is Samantha told me that rooms were not ready and that she would call when room was ready. An hour went by and we went back to ask if she had any idea as to when would room be ready. Four hours went by before the manager at the front desk "Eli" informed that if I pay a $50.00 fee the room would be available. We accepted immediately bec we were too tired of the long flight, the waiting at the front desk for so many hours combined with jet lag. This could have been solved 4 hours before by Samantha that did not even received us in a proper manner and clearly did not show any effort to give us choices as to what we could do with the situation. Lucky for us that Eli offered alternatives and we finally paid the fee and got the room for our much needed rest after the four hour period waiting. We felt very dissapointed with the whole situation. Room was cleaned and breakfast was good. Eli, thank you.

Good.

Even though this is a busy area, it is quiet inside of the room. The lobby is spacious and open. The happy hour and complimentary drinks were generous pours. We also ate at the restaurant and it was good. We came to use this place as part of Park and Fly as we will be leaving our car here when we travel. We would definitely return here again.

Beautiful hotel

Friendly front desk and accommodating due to last minute changes.