Essex House By Clevelander

Stay: July 7–9, 2025 | Family of 6, 2 Rooms (1st and 2nd Floor) Our family of six stayed at the Essex House Hotel in Miami for two nights, and while the location and staff were highlights, several issues impacted our experience. Pros: The staff was friendly and accommodating, making early check-in possible (though one room incurred a $50 fee). The hotel’s location in South Beach is fantastic—just a two-minute walk to the beach, restaurants, and the Art Deco Museum, making it ideal for exploring. The rooms were clean, with comfortable beds and minimal but functional furniture. Free Wi-Fi, bottled water, and other resort amenities were nice, though a daily resort fee applied. Cons: Despite the prime location, the neighborhood was extremely noisy until 1 a.m., even on weekdays, forcing us to run the loud air conditioning to drown it out. While the bedrooms felt recently renovated, the hallways were neglected, with worn carpets and visible stains. The AC units in both rooms were annoyingly loud, disrupting sleep. Most concerning, the bathrooms had no ventilation, and the water was a major issue—only one faucet worked, and it delivered only scalding hot water. Overall: The Essex House Hotel has a great location and friendly service, but the noisy surroundings, outdated hallways, and serious bathroom issues were disappointing. It’s a decent option for those prioritizing location, but families seeking reliable amenities may want to consider alternatives

Place is a little old but i imagine that all those building around are the same , employees were very helpful and friendly and you are in the middle of south beach so a lot of dinning option 10 min or less walk to the beach 5 min walk to Ocean Drive St … we enjoy our stay

Great staff. Very accommodating. Location is excellent. Easy to get in and out of South beach. It is a loud area surrounding the hotel.

Everything was convenient and the 3rd shift staff was helpful

Great location

Be very careful with staff and management. We arrived at hotel around 1230pm. Check was at 4pm. We asked if our room was ready could we check in earlier. Staff said yes, it's $50 to check in early and you could pay room with cc but we need the $50 in cash. We paid the $50 in cash and he checked us in. He took us to a room that we did not book on line. We booked a garden suite. They tried to give us a regular room claiming it's their suites. I declined that room and asked for a refund and my $50 back. Once I told him that not the room we booked, he didn't believe me. He asked if I could show him proof because expedia be advertising false pictures. I pulled up my booking then showed him. He told the manager she did so book garden suite. Manager walked us to another room and asked was this the room you booked. I said yes!! Manager stated well the room is not ready now (to my eyes the room looked like it had been cleaned already). He said I will call you when it's ready. When we finally checked in I notice the door did not close all the wa, the bathroom doors did not close for privacy. We had to prop our suitcases behind the door to keep it closed. There was no ice machine on property and there was a roach crawling in bed. We traveled 5 hours to celebrate our anniversary and was not happy with the staff trying to get extra money for themselves and not feeling safe in room and area.

Very Disappointing Stay – Not Worth the Price! I had a terrible experience at Essex House by Clevelander. First of all, their behavior was extremely rude when I asked for a water bottle at night – the staff seemed annoyed and unhelpful. The bathroom was very dirty, and shockingly small – barely enough space to move around. The lobby and carpets throughout the hotel were unclean and smelled bad, which immediately gave a poor impression. As for breakfast, it was a joke – they only offered one coffee and one croissant, with no other options at all. Very disappointing for a place that advertises itself as a good hotel. Overall, it was not a pleasant stay, and I would not recommend this hotel to anyone. Definitely not worth the money.

The front desk associate, Dimitri was outstanding! He was so helpful, patient and VERY kind. We need more young black men like him in the hospitality positions to help customers feel safe! Thank you again Dimitri from the NYC girlies!

Front desk clerk Charlene was truly amazing!!!!!

Hotel was amazing, stuff was amazing! The atmosphere was definitely a vice!! This hotel was in the middle of everything and was walking distance!!