The Mission Inn Hotel and Spa

Historical value and beauty

Nothing

The hotel staff were very kind and accommodating. The valet service was fast.

The restaurant staff were a little bit rude. We didn’t appreciate their remarks on us returning to eat as hotel guests 2x in one day.

This review is for the Afternoon Tea experience. MissionI Inn's Afternoon Tea is the worst I've experienced. I paid for 2 people and we were just served with 1 tea set and 1 of each sandwiches and pastries. I attached our picture to emphasize the set we were served to what I paid for 2 people. The server, Arturo, was rushing into everything specially on pushing us out of the restaurant. My reservation is from 2pm to 3:30pm and by 3:30pm I was already in the freeway driving home very disappointed and upset. Do not waste your money here. Spend $20 more and go to Langham in Pasadena for a way better experience, food and tea selections. Even Hello Kitty cafe's Afternoon Tea is way better for a cheaper price. I totally regret trying out their Afternoon Tea. I was thinking of recommending them to friends but not anymore. Their Afternoon Tea experience totally ruined Mission Inn for me as a whole. I used to love this place. I've stayed here and dined many times. That's why I decided to try the Afternoon Tea. It was such a waste of time and money. Take your money to Langham or Hello Kitty Cafe instead and you will not go home disappointed and upset.

I don't understand the appeal of this hotel. It's dirty, the rooms are so neglected and the front desk staff (esp PBX operator) are so unfriendly. I've stayed her a handful of times over the past few years - including this week. The rooms are always in disrepair - faucets leak, dispensers hang off wall, coffee maker dirty, etc. Housekeeping services are not reliable (this week was out all day only to come back to unserviced room). When I called to see if I could get service, Miranda (the operator) said she'd 'add me to the list.' When I asked if that meant I'd get service, she said, "I have no control over that. All I can do is put you on the list." I don't think they do a good job of cleaning here (see photo of ceiling above bed). On a positive note - the valet staff is awesome!

Beautiful hotel--poor communication from telephone booking agent; she should have told us to get an interior room as I asked for a quiet room-- our room location was not good--right over the plaza--noise till 2 AM! However, the beds were very comfortable. And the desk agents were very helpful when we checked in and out (and then told us that we should have asked for an interior room and/or over the pool--not over the street). Also quite pricy! Dinner in the Cantina was good.