The Mission Inn Hotel and Spa

Such a fun place. It feels a little like a haunted castle with fun nooks and crannies, and over-the-top architecture. The location is 1 1/2 blocks to the convention center and on the Main street pedestrian area making it very convenient for attending a conference. All the employees were very friendly and the beds are VERY comfortable.

We wanted to like this eclectic old inn but it did not give us any reasons to. The staff was not friendly or helpful. The room felt outdated and noisy. And there is zero heat. And the wifi does not work. Shampoo dispenser has been used and reused so the label is falling off. Dishes are left in the hallway for days. And the resort fee? A grab to raise our room rate, which already was higher than the quality of the rooms. Stop in and wander, then stay elsewhere, at least until this place gets a new owner or new management.

Beautiful hotel. Staff was very friendly and dinner at Duane’s was excellent. Only downside was the air-conditioning cycled between 60° and 75°. We were tossing and turning most of the night.

Despite its reputation as a historic and elegant hotel, our experience was deeply disappointing due to extremely poor service. From the moment we checked in, problems began to surface. The door to our room would not lock properly, which made us feel unsafe and uncomfortable throughout our stay. We reported this issue, but it was not handled with the urgency one would expect from a hotel of this caliber. In addition, housekeeping failed to service our room, even after we specifically requested it. Towels were not replaced, and the room was left unattended for the day. While the building itself is beautiful and full of charm, the lack of basic service and attention to guest concerns overshadowed any positive aspects. Sadly, the service did not match the hotel’s historic reputation or price point.

The Mission Inn is an absolutely gorgeous property. Each room is unique. Overall we had a good experience during our stay (although I echo other reviewers sentiments regarding archaic WiFi and some bathroom issues. Some updating of certain amenities (or lack thereof) is needed). I do not recommend purchasing a gift card from this hotel. Because of the beauty of this hotel, I purchased one as a wedding gift. When the newlyweds attempted to reserve a room, they were unable to redeem the gift card online. Next, they called the hotel to redeem the gift card and reserve the room and learned to redeem the gift card, The Mission Inn requires the guest to prepay the entire room charge (not just a security or incidental charge) with a credit card. This full amount is then refunded upon check-in, when the physical gift card is presented. What a pointless hassle. I would never purchase a gift card and put my recipient through this again. I think the hotel should reconsider offering gifts cards if they must operate in such a manner. Poor business practice. Update your systems!

The beautiful Christmas lights everywhere! The decorations were amazing. If you get a chance check out the chapel and other floors. Lots of photo opportunities! To The President's Lounge was great. We had drinks here both nights of our stay.

Nothing it was all wonderful.

No in room srvice

Called the Hotel to reserve space for my family to gather post cemetery in Riverside. Dining person responded to my reservation by stating their policies, “must pre pay tea and no shows $20, Mexican restaurant was suggested but as I didn’t have final attended, “ said I thought 8-10. Called back to inform we are 11 looking for a 2-3 pm slot. She now says we are required to do the Mexican shared pates at $50 a person and $20 no shows. We discuss Mission Inn restaurant, so I needed to check menu as we are in between meals, so maybe small plates and I’d call back.. There were no condolences, no let’s see what we can do for you, just business for them. I called management to inform this experience. Was suggested to call back, again, to speak to manager later. Didn’t call back. Found a restaurant who is giving us a private room to gather and celebrate mom’s life and offered condolences. Money wasn’t an issue, so clearly Mission Inn, didn’t want our business. Just sad☹️. May your experience go better.