Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

We stayed at The Hideaway at Royalton St. Lucia for our two-week honeymoon and were very disappointed. We expected a luxury experience but faced repeated service failures and poor management response. Our in-room drinks were often not restocked, and one night all our towels were taken and not replaced. Despite calling reception immediately, it took over two hours for new towels to arrive, so we had to go to dinner without being able to dry off after a shower. We also booked the “Culinary Experience” at an extra cost, advertised as seven courses with cocktail pairings. It turned out to be six courses, and the only drink options were red or white wine. Restaurants were frequently out of key dishes, including the steakhouse running out of steak, and some “all-inclusive” items suddenly had extra charges. Pool bars regularly ran out of basic drinks. When we raised these concerns, we were met with vague apologies and empty promises that issues would be “looked into.” It often felt like staff were simply trying to delay action, hoping we would stop asking or check out before anything was resolved. The list of isses goes on but I have had to cut it short to meet the review character limit. The resort itself is beautiful, but the poor service and lack of accountability ruin the experience. For the price and expectations of a luxury honeymoon, this was a major letdown. We would not recommend this resort until management makes serious improvements.

The views were beautiful. The weather was perfect. The shower and bath/jacuzzi The Michael Jackson tribute act.

We stayed in Diamond accommodation for 7 nights. We had our room cleaned 3 times. We had to keep asking our butler to prompt the cleaning team. The food is not properly labelled with ingredients ie for gluten free. Some of the staff came across rude.

Cleanliness and comfort of the facilities

The Room with the swim out pool.

Staff was excellent, very friendly. Place had lots to do and eat at.! Nexus made it easy to book tours

Property was very clean and in good shape for its age. Staff were decent with some nicer than others. Spa Swedish massage was excellent. Overall great place would come back and recommend to others.

98% of the staff at this property needs to be trained on the importance of customer service

This property is very nice but dinning options are limited. It’s was my wife’s birthday and they don’t have steaks . I had to pay $65 dollars. They didn’t have seafood. But when you check the menu it’s there for sale. This was very unfair to travelers who came to enjoy the food and beauty of St Lucia. I wouldn’t recommend base of the dinning options. From the airport to the resort is 1 hour 40 minutes. Just after a 4 hours flight and you guys served basic food. Management needs to do better

First I want to say the concierge woman that checked us in Rizaria (I might have misspelled her name), she was a complete angel. Very honest, kind, knowledgeable, and helpful. Shout out to her! The room was cool, I appreciated the keys being on wrists and the staff cleaning at a reasonable time in the morning. I will say the shower had hair from the last guests :/ The food was mid. Well, the restaurants they did have open. Also you have to make reservations for all the restaurants which is kind of annoying because reservations don’t open till about 12pm. I will say the food truck in the middle of the resort has some good jerk chicken and rice and peas! The bars were nice. There were bars all over the resort.