Grand Beach Hotel Surfside

Design

Everything closes early, pools temperature were extremely hot (all of them)

Las habitaciones son enormes y cómodas y la ubicación del hotel es perfecta para lo grande que es Miami.

El personal. El personal no estaba atenta y tenían mala disposición a ayudar. Sobre todo las personas en el front desk.

Quartos amplos, bem limpos, com sofá e dois banheiros ( essa parte eu achei maravilhoso ) varanda com vista para a praia. O hotel todo é muito bonito, organizado e os funcionários bem educados e receptivos.

A maquina do Ar condicionado parece estar dentro do quarto, quando liga, o barulho fica muito alto. Então tive que desligar o ar todos os dias para conseguir dormir.

The place and services are excellent, including the special treatment from Ms. Noelia at the front desk, recommending the places to enjoy and have a good time.

First impression and arrival experience was rather disappointing. Lobby bare of any furniture to linger, an empty wide hall with no ambience at all. Bar on main corridor of passing by traffic to beach and restaurant. Waited 30 minutes in queue to get check in. Staff kept repeating during each check in process that cooking is not allowed in the rooms and is punishable. Gave impression to us all, we had arrived at a notoriuos 2- 3 star property with other guests not adhering to the most basic rules of good behaviour. Service staffing at bar, restaurant, 2 pools were at a minimum and not forthcoming, creating an ambiance or atmosphere to add an experience to the stay.

Location

No room cleaning service Non-functional showers Mold in the shower - photo available Nothing corrected during our stay Isn't that enough?