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6.6 / 10 Guest Rating

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, England, UB3 1LP, Hayes, GB

Mercure London Heathrow Hotel - main view

About the Property

Amenities and Services

  • Fitness center and complimentary Wi-Fi
  • Concierge services and wedding services
  • Banquet hall and business center

Dining Options

  • Borders Restaurant with a bar/lounge
  • Room service available during limited hours
  • Daily full breakfasts at Borders Restaurant

Location and Nearby Attractions

  • Convenient location in Hayes (Pinkwell)
  • Short drive to Windsor Castle and LEGOLAND® Windsor
  • Proximity to Wembley Stadium and Kensington High Street

Make a booking at Mercure London Heathrow Hotel for a comfortable and convenient stay!

Facilities & Amenities

Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.6
Good100 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

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????
Verified booking
Standard Room
Stayed in Dec 4, 2024

"Excellent"

8.0

It is away from city center no metro.

Helpful?
E
Emily
Verified booking
Standard Room
Stayed in Nov 22, 2024

"Good"

2.0

When I arrived at the hotel I was swarmed by half a dozen young Arabic men and told to leave, that there were no reservations, that I couldn't stay there. I was afraid for my life and so was the other girl I was there with. Even the taxi driver was scared. Something isn't right with this hotel. The lobby was filled with more young Arabic men in line for something. (not to check in at the front desk). None of them had baggage. They all wore almost identical clothing. Do not trust this hotel.

Helpful?
E
Evani
Verified booking
Standard Room
Stayed in Nov 10, 2024

"Horrível "

2.0

Não fiquei no hotel, fomos jogados pra fora quando chegamos, porque disseram que estava fechado para uma festa particular, o hotel estava parecendo uma boate, só com homens lá dentro bebendo e ficaram olhando pra minha esposa como se fosse carne, por instantes pensei estar em um pesadelo, pareciam que iriam estuprar minha esposa, ela ficou com muito medo e o lugar é num bairro muito tenebroso, pra chegar passamos por becos e ruas onde havia uma bicicleta elétrica queimada, ou seja lugar onde roubam e usam entorpecentes, péssima experiência não recomendo pra ninguém passar por isso.

Helpful?
J
Joy
Verified booking
Standard Room
Stayed in Nov 5, 2024

"Good"

2.0

Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service

Helpful?
H
Hadi
Verified booking
Standard Room
Stayed in Nov 5, 2024

"Good"

4.0

Paid for a buffet breakfast for the whole family just to find out that it was v limited options no boil egg no fried egg and when asked for fried egg for my little one I was told I’ll be having charged extra! The breakfast and the hotel were no where near a 4 star hotel and this should be reflected in the hotel description . I was shocked to see the breakfast for the price paid as it was the bare minimum and definitely not what you expect from a Mercure hotel! Very disappointing indeed

Helpful?
A
Akbar Ali
Verified booking
friends
Standard Room
Stayed in Nov 5, 2024

"Good"

2.0

Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues

Helpful?
J
John
Verified booking
Standard Room
Stayed in Nov 4, 2024

"Good"

2.0

Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!

Helpful?
D
Damian
Verified booking
Standard Room
Stayed in Oct 31, 2024

"Good"

6.0

Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!

Helpful?
H
Helen
Verified booking
Standard Room
Stayed in Oct 30, 2024

"Good"

2.0

Number of issues about room facilities & unsafety

Helpful?
A
adam
Verified booking
Standard Room
Stayed in Oct 30, 2024

"Never Again..."

2.0

absolute shambles. 4 vans got broken into and ransacked and a passer by was threatened with a weapon. Reception didn't give a single care in the world and just watched it unfold. checked out early, as did 5 other rooms.

Helpful?