Courtyard by Marriott Jacksonville at the Mayo Clinic Campus/Beaches

I paid booking.com fir my room. When I checked in they charged me 229.00 more on my cash card app I was very upset 😡 im still waiting for my money back in my account. The hotel was very run down an old.

Convenience

Nothing

This hotel was originally built in 1987 was remodeled according to the front desk in 2019 the first floors wallpaper starting to come off the walls. It’s very long the tooth and needs a major remodel and renovation. I would recommend somewhere else. The grounds are pretty, but the hotel itself needs work.

I am a Titanium Bonvoy member, close to Platinum status as I already have 78 days accumulated and over $100k in spend on my Marriott Bonvoy card so far this year. I chose this hotel as I had an appointment as Mayo Clinic early the following morning. Upon check in, I am usually given the choice of points or breakfast or something from the snack bar and a bottle of water. I was shocked to discover that the options were 500 points or a $10 credit toward purchases. In addition, there was no water offered. When I asked for some water, I was told that the hotel management had decided to "save plastic" by having urns of "water stations" throughout the property. Paradoxically, the water stations themselves had only plastic cups to use for the water. The room had bottled water--available at $5 a bottle--with plastic cups for drinking it. So did the sink in the bathroom. I must assume that this is not a corporate location and the owner has decided to save money on water while actually using more plastic in the cups than could possibly be in the water bottles. I also found the hotel itself to be dated and in need of refurbishment and upgrading. The food was expensive for the quality and I found the cafe at the hospital to be much less expensive and of higher quality. I was also surprised that there was no night light for us, as senior citizens, nor a grab bar in the shower. Such safety issues are not only a hazard for guests but I serious liability risk for the hotel. I find that these kinds of cut-rate, penurious, money-focused decisions for a Marriott property tarnishes the name of a brand that prides itself on quality at all levels of its associated properties. I assume my experience is echoed in the 3.5 star rating the hotel possesses on various review sites. I chose this hotel for its proximity to the Mayo Clinic but I would rather drive farther and experience the quality Marriott hotels to which I am accustomed.

Location

Very dated, very shabby and run down

Close to Mayo

$280.00 for a room & have to pay for a bottle of water & cup of coffee. Shame on you

Everyone was so friendly!

When we ordered dinner at the bistro it took a good 30-45 minutes when I got the grilled cheese and mom got the Mediterranean bowl. Oh and our room had a strange smell but we couldn’t put our finger on why we would describe it as. We were in 111.