Maroma, A Belmond Hotel, Riviera Maya

We had an incredibly beautiful, relaxing, and interesting Easter holiday and truly enjoyed every moment. What stood out in particular was the absolutely perfect and exceptionally friendly service. Every single member of the team was attentive, courteous, and genuinely committed to making our stay as perfect as possible. A special mention goes to Renata the General Manager, who were constantly attentive and went above and beyond to ensure everything ran smoothly. The entire service, from the pool team to the hotel’s guest experience calendar, truly elevated and optimized our stay. I honestly believe I have never stayed at a hotel, despite having visited many around the world, with such genuinely warm, friendly, and dedicated staff. Also the place is simply magical, beautifully tropical and truly special.

Fabulous resort - manicured gardens, well-appointed rooms, wonderful staff throughout, delicious food at all restaurants and simply the best resort in all of the Mayan Riviera. Well worth a visit.

This hotel was amazing from the second we checked in there was a butler who we never heard the word no from everyone at the resort knows you by your first and last name Our room was spectacular right on the ocean and main pool was right by our door We stayed in room 63 The chef was amazing food was great Really I’ve stayed at a lot of fine resorts before I have to say hands down by far the best we’ve been to If I had to find one the to complain about is the beach had a lot of seaweed which isn’t the hotels fault at all there were people cleaning it all day Great job Maroma Belmont Thank you to Claudia our personal butler Chef Cesar And the manager Belarmino Gonzalez Great Job 👏 🙏

One of the best Hotels we have stayed in! Every thing was just great! The location is great and you really don’t have to leave the hotel! You feel at home and the staff and the manager all make you feel at home! Great food and great place to relax! From Omar our personal “Butler” who was always there for us and the manager of the resort who made us feel as part of the family! Great place

We are a senior couple with 40 years of international travel to luxury hotels. First, the service that we received at Maroma, from all personnel including the bellmen, wait staff, housekeeping/turn-down service, beach/pool staff, spa personnel, and our hostesses, was exceptional. Everyone was extremely kind and a pleasure to engage. Second, the room was great, very well-furnished including plenty of closet and dresser space, very comfortable bed, and excellent lighting and temperature controls. The room included daily coffee service, daily water bottled, closet including robes, caftans, slippers, sandals and umbrellas. The turn-down service was exceptional and included bedside water, small pastry, slippers at bedside and any or our loose clothes and bathing suits were put on hangers. Third, the food was also excellent at Freddy's Bar and Casa Mayor with many authentic Mexican dishes. Lastly, the site is beautiful. The hotel building are interlaced with the jungle and beach. Maroma beach is beautiful and well-maintained. The chaises were wide and extremely comfortable. And the Maroma is small and the beach did not feel at all crowded. The pathways through the jungle between buildings are beautiful and lit-up by candles at night. As a non-foodie, my only very small criticism is that the menu options are limited, but again, everything we ate was fresh and delicious.

I cannot emphasize enough: if you’re looking for thoughtful, attentive and timely service; clean rooms and lots of amenities; quiet and understated surroundings; and a boutique feel This is your resort.

From reception to check out the most courteous, professional, customer oriented service I have ever experienced. Worth every penny. Highly recommended

Was it the beautiful welcome we received upon arrival? Was it the exquisitely appointed rooms that felt like an apartment rather than a hotel room? Was it the attention to little details in the room. The slippers, the caftans, the interesting books, the tiled sinks, the luxury products, the Mexican inspiration...? Was it the delicious and timely coffee service? Was it the fitness center equipped with a massage therapist, good equipment, snacks and cold towels? Was it the breakfast service where homemade tortillas are abundant, the fruit is plentiful, the pastry basket is different each day and the pour over coffee is a cultural experience? Was it the wooden carved lounge chairs with comfortable cushions, chairs for all the guests, and beach attendants who are ready to take care of your every need? Was it the surprise of daily cocktails, fresh fruit, cooling mist or sorbet? Was it the beautiful well-maintained beach and grounds? Was it the spa with it's welcoming staff, well trained therapists, hot pool, and well stocked clean locker room? Was it the fantastic, interesting, beautiful and delicious dinners at both restaurants? Was it the fact that on one day two employees said when we had a request, "Anything is possible!"? Was it the sommelier who guided us through the wines of Mexico? Was it the bartender making interesting and unique cocktails? Our list could go on and on... What we know is that everyone wanted to make sure our week at Maroma was special. Each staff member was there to provide a service, and it is obvious they are very proud of their work and their country.

Everything about this resort is amazing for us. 1) the simplicity of arrival from the Cancun airport. 40 minutes away and even more simple If you book the transportation through Belmond. Teo is amazing!! 2) check in and meeting our host, Omar, included margaritas, a Mayan cleansing tradition, in room check in with a tour of the beautiful property 3) simple room amenities like the bottle of tequila, fresh limes, unlimited water, topo chico, nightly treats, flawless twice daily housekeeping, and other wonderful surprises made it more special 4) the experiences we chose to book made the trip even more memorable. If you are into these food and wine, I highly recommend. We did the Yaxche dinner on our balcony one night and the Colores & Sabores of Mexico on top at the Mirador another evening. We had the service of “G” who treated us like family. Both meals were spectacular . We also did the Mexican Wine Journey with Leslie and Luiz. It was amazing to learn of the Mexican Wine heritage and the wines were all fabulous! 5) the resort itself is beautiful and quite serene. We loved the relaxed nature and beauty. The complimentary breakfast was delightful each morning. We also loved ceviche daily at the beach or from Freddy’s bar. Woodend is truly magical!! All of the food was top notch. We never left the property and never wanted to. 6). Lastly, the people made it feel like family! From our host, Omar, or Enrique or the lovely Leslie and Luiz, every person really went out of their way to make us feel special and enhance our trip! We also loved meeting the manger, Bela! He took a lot of time to talk to us and make sure we were enjoying our stay. 7) will you have some seaweed, maybe a day or 2 but the property does all they can to make it go away. We had it for 2 of 5 days and it didn’t hamper our enjoyment at all! Mother Nature at her finest. 8) some have commented about prices. Read the menus and know where you are going. The value for what you spend is worth every penny in my opinion! Top notch service, deliverables, people and relaxation!

My first stay at a Belmond Hotel and I have to say that it beats Aman, Four seasons, and Mandarin combined. It is a very special experience where you feel like staying at home. Attention received from everyone from the hotel manager to all staff. Food was amazing. 10/10.