Residence Inn Richmond Northwest

# Excellent Stay with Outstanding Staff & Beautiful Renovations! I am currently staying at the Residence Inn by Marriott Richmond Northwest/Henrico for a short-term work assignment, and I cannot say enough good things about this hotel. It has truly felt like a home away from home. # Modern, Renovated Studio Apartments - The hotel has recently undergone excellent renovations, and it completely shows. I am staying in one of the studio apartments, and the facilities are fantastic. - The space is beautifully updated, modern, and highly functional for an extended stay. - Having a fully equipped kitchen, a spacious work area, and a comfortable layout makes balancing work and relaxation incredibly easy. # Front Desk & Reception Team - Exceptional and Professional The reception staff is incredibly helpful, humble, and polite. Every time I ask for assistance, they are always ready to step up with a smile. A few special shout-outs: * Cherry: She was absolutely fantastic in helping me navigate all my transactions and financial questions. She resolved everything smoothly and patiently. * Matthew & Carye: These guys bring such great, enthusiastic energy to the front desk! They are incredibly supportive and always make you feel welcome. #Cafeteria & Dining: Outstanding Hospitality * Seme: Last but certainly not least, Seme is amazing. He is very polite, a wonderful cook, and keeps the cafeteria spotlessly clean. As someone who looks for "vegetarian options", I appreciated him so much —he constantly went out of his way to suggest great vegetarian food and encouraged me to try different, delicious dishes. #Housekeeping: Impeccable Service * The Cleaning Staff: They are simply amazing! They do a phenomenal job keeping my room remarkably neat, clean, and fresh. Coming back to a spotless apartment after a long day of work makes a huge difference. #The Verdict # Between the fresh, modern renovations and the class hospitality, this property is perfect for both short-term assignments and extended leisure trips. The team here blends professionalism with genuine warmth flawlessly. I highly recommend staying here if you are visiting the Henrico/Richmond area!

Matthew was a great individual. He took out the time to explain about the construction going on and the possibility of no problems that may arise. Explain all the amenities that the hotel provides. And addressed me in a very professional manner.

Love the location, service of the hotel, and people. Great experience from the moment I arrived till the second I left. Any issue I had was quickly resolved. Questions I had were thoroughly answered. Chris, Cherry, and Matthew applied great customer service as well as a healthy local flavor to help me navigate and enjoy the city to fullest extent. Definitely the place I would reserve again or recommend to anyone.

Great place to stay, very clean, great breakfast and the service provided by Matthew Wiler and staff was top notch!

I had an excellent stay during my recent business trip. The staff was extremely friendly, professional, and truly went above and beyond to make me feel welcome. I was greeted by name each day, which made the experience feel very personal. Matthew, Carter, Cheryl, Andre, and Seme were all phenomenal and provided outstanding service throughout my stay. Their hospitality and attention to detail made a big difference. I’m already looking forward to staying here again on my next visit!

I was interested in this hotel due to location and how clean and nice the rooms were. When I arrived at 11:30pm Carter was there at the front desk to greet me with some of the best energy I’ve seen from my experience of late night check-in’s. He was extremely helpful and kept me entertained and upbeat after my long flight in. Highly recommend this hotel.

The General Manager Matthew & Cheryl at the front desk & Carter are all awesome people & I couldn’t say enough kind words about them. All 3 of them made my visit so much nicer at the Residence Inn Marriott Short Pump area. 5 Stars to each of them! ⭐️ ⭐️⭐️⭐️⭐️

My job requires that I "live" in hotels. Marriott is our preferred hotel chain. The Residence Inn Richmond North/Short Pump just became my favorite. A very nice property. However, what made it outstanding was the gentleman at check-in. "Andre" knocked it out of the park with his customer service! I had experienced a glitch at another property. Andre made sure that it was nothing more than a glitch. His personality and professionalism stood out above any others I have met. (All of the staff here have been outstanding)

There was great hospitality by the staff at Residence Inn. The staff is very nice and friendly to the customers! I enjoyed my stay here.