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8.2 / 10 Guest Rating

Shangri-La Hangzhou

78 Beishan Road, Hangzhou, cn

Shangri-La Hangzhou - main view

About the Property

Luxurious Lakeside Retreat

Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.

Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.

Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.

Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.

Facilities & Amenities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a valid government-issued ID card or passport upon check-in. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent192 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful service.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality7.5
Amenities7.5
Value for Money7.0
Food and Beverage8.5
Overall Experience8.7

Select topics to read reviews

L
LuauAU
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"Great customer service"

9.0

Location and professional customer service

The property is old

Helpful?
L
LuauAU
Verified booking
couple
Standard Room
Stayed in May 15, 2026

"Great location and customer service"

10.0

Location. It’s very close to Westlake.

I like the customer service. They provided very supportive and professional customer service. I just wanted to say thank you to 黄皓 and the service manager for their understanding.

Helpful?
T
TakashijpJP
Verified booking
couple
Standard Room
Stayed in May 14, 2026

"Exceptional"

10.0

スタッフがとても親切でした。 朝食が中国らしさがあって、これまで訪れたホテルのどこよりも素さばらしかったです！

ガーデンから西湖が見えるとのことでしたが、木々のあいだにほんの少し見えるだけだったのが残念でした。

Helpful?
D
DAVIDgbGB
Verified booking
couple
Standard Room
Stayed in May 13, 2026

"Good"

5.0

Location

No swimming pool. No good restaurants. Staff didn’t speak English.

Helpful?
M
MartinidID
Verified booking
couple
Standard Room
Stayed in May 4, 2026

"Did not meet my expectation of a Shangri-La hotel. Hotel needs serious remodeling"

3.0

The location could be good, however, accessing the location is horrific due to traffic congestion.

The hotel is in desperate need of complete renovation

Helpful?
S
SijiaseSE
Verified booking
couple
Standard Room
Stayed in May 1, 2026

"Good"

6.0
Helpful?
H
HenknlNL
Verified booking
couple
Standard Room
Stayed in Apr 21, 2026

"Prachtige locatie om Hangzhou West Lake te bezoeken"

8.0

Op loopafstand van de West Lake bezienswaardigheden in Hangzhou

Het hotel is qua faciliteiten wat gedateerd met meer op Chinezen gerichte ontbijt em eetgelegenheid.

Helpful?
C
Chi HoonkrKR
Verified booking
solo_traveller
Standard Room
Stayed in Apr 20, 2026

"Excellent"

8.0

위치, 분위기, 개인적으로는 매우 만족했고, 다시 올 생각임

다소 낡은 느낌, 담배냄새가 방 안에서 많이.났음. 담배 냄새에 민감할 경우 생각해 볼것

Helpful?
V
VasilisaaeAE
Verified booking
couple
Standard Room
Stayed in Apr 13, 2026

"Good"

4.0
Helpful?
A
annalisaitIT
Verified booking
solo_traveller
Standard Room
Stayed in Mar 9, 2026

"la struttura è davvero troppo datata decadente e di cattivo odore peccato perché nessuno si aspetta una cosa del genere"

4.0

la posizione molto vicina al lago

la struttura è davvero datata, non è accettabile per questo brand e a questi costi

Helpful?
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