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8.2 / 10 Guest Rating

Shangri-La Hangzhou

78 Beishan Road, Hangzhou, cn

Shangri-La Hangzhou - main view

About the Property

Luxurious Lakeside Retreat

Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.

Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.

Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.

Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a valid government-issued ID card or passport upon check-in. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Hill view King Bed Room - Photo 1
Hill view King Bed Room - Photo 2
Hill view King Bed Room - Photo 3
Hill view King Bed Room - Photo 4
Hill view King Bed Room - Photo 5
Hill view King Bed Room - Photo 6
1/6

Hill view King Bed Room

Room offers views of nearby mountains.

36 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

West Wing Hillview King

Non-refundable
Room Only
20% OFF$178.02

$142.42

Includes taxes & fees

West Wing Hillview King

Non-refundable
Breakfast Included
20% OFF$229.6

$183.68

Includes taxes & fees
Lakeside Twin Bed Room - Photo 1
Lakeside Twin Bed Room - Photo 2
Lakeside Twin Bed Room - Photo 3
Lakeside Twin Bed Room - Photo 4
Lakeside Twin Bed Room - Photo 5
Lakeside Twin Bed Room - Photo 6
1/6

Lakeside Twin Bed Room

The hot tub is a top feature of this twin room. The spacious twin room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

West Wing Lakeside Gardenview Twin

Non-refundable
Room Only
20% OFF$204.33

$163.46

Includes taxes & fees

West Wing Lakeside Gardenview Twin

Non-refundable
Breakfast Included
20% OFF$254.84

$203.87

Includes taxes & fees
Executive Suite - Photo 1
Executive Suite - Photo 2
Executive Suite - Photo 3
Executive Suite - Photo 4
Executive Suite - Photo 5
Executive Suite - Photo 6
1/6

Executive Suite

The suite enjoys Executive benefits including: - daily breakfasts - all-day drinks - snacks and evening cocktail - use of meeting room for 2 hours daily - personalized check-in and check-out in the Horizon Club lounge

72 sqm
Sleeps 3
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

West Wing Executive Suite

Non-refundable
Room Only
20% OFF$452.74

$362.19

Includes taxes & fees
Hill view Twin Bed Room - Photo 1
Hill view Twin Bed Room - Photo 2
Hill view Twin Bed Room - Photo 3
Hill view Twin Bed Room - Photo 4
Hill view Twin Bed Room - Photo 5
Hill view Twin Bed Room - Photo 6
1/6

Hill view Twin Bed Room

This twin room's standout feature is the hot tub. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

36 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

West Wing Hillview Twin

Non-refundable
Room Only
20% OFF$178.02

$142.42

Includes taxes & fees

West Wing Hillview Twin

Non-refundable
Breakfast Included
20% OFF$229.6

$183.68

Includes taxes & fees

Guest Reviews

8.2
Excellent193 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful service.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality7.5
Amenities7.5
Value for Money7.0
Food and Beverage8.5
Overall Experience8.7

Select topics to read reviews

A
annalisaitIT
Verified booking
solo_traveller
Standard Room
Stayed in Mar 9, 2026

"la struttura è davvero troppo datata decadente e di cattivo odore peccato perché nessuno si aspetta una cosa del genere"

4.0

la posizione molto vicina al lago

la struttura è davvero datata, non è accettabile per questo brand e a questi costi

Helpful?
L
liuanweijpJP
Verified booking
couple
Standard Room
Stayed in Jan 26, 2026

"Exceptional"

9.0

スタッフはとても親切、西湖のすぐ近くにあり、立地は抜群。朝食も美味しい。

Helpful?
I
IgoritIT
Verified booking
couple
Standard Room
Stayed in Jan 9, 2026

"Un pezzo di storia del luogo"

8.0

PosiIone invidiabile

Albergo di lusso vecchio stile , meriterebbe un ammodernamento

Helpful?
C
ChowsgSG
Verified booking
family_with_children
Standard Room
Stayed in Jan 7, 2026

"We love the room and the beds. We will definitely want to return and stay again."

9.0

Wonderful location right in-front of the lake. The rooms are will furnished.

The toliets could abit of touch up and upgrading.

Helpful?
M
Melissa SuweisgSG
Verified booking
extended_group
Standard Room
Stayed in Jan 5, 2026

"Still would recommend this place as the location is a plus point"

8.0

Perfect location, walking distance to west lake and boarding for the ferry tour is also within walking distance

The hotel is a bit aged, bed weren’t the most comfortable

Helpful?
K
kyojpJP
Verified booking
family_with_children
Standard Room
Stayed in Jan 5, 2026

"満足していません"

6.0

普通

ホテルが古く、トイレ・バスルームが使いにくいです。エレベーターが少なすぎる上に客室から遠すぎます。高級ホテルのような雰囲気は全くありません。二度と行きません！

Helpful?
T
ThomassgSG
Verified booking
extended_group
Standard Room
Stayed in Dec 20, 2025

"Enjoyable, fun-filled and historical!"

10.0

Very near to the west lake. The rustic building complimented the environment. Brings out the cultural ambience.

Nil

Helpful?
N
Nguyen TuanvnVN
Verified booking
couple
Standard Room
Stayed in Dec 18, 2025

"Exceptional"

10.0
Helpful?
V
ViviensgSG
Verified booking
family_with_children
Standard Room
Stayed in Dec 12, 2025

"Loved the West Lake and Shangri-La hospitality at Horizon club."

8.0

Love the location which is near West Lake and just 5-8mins walk from Impressions of West Lake performance. However be prepared for the heavy traffic around the hotel and plan your schedule to accommodate for that. Pressure for showerhead was strong which was much appreciated. The staff at Horizon Club especially Ms Kitty Zheng were very helpful and made us felt at home. Ms Kitty Zheng was really kind and dedicated. She advised and assisted with our bookings for the attractions including a musuem in Shanghai; as well as booking for a ride to the train station using her personal mobile number as we couldn’t book one on the DiDi app. That really saved our day and made us felt the Shangrila hospitality. We will definitely book at Shangri-La again if we come back to Hangzhou.

Room is a little dim and old. Facilities especially the toilet could be refurbished.

Helpful?
W
WencaCA
Verified booking
extended_group
Standard Room
Stayed in Nov 28, 2025

"Good"

4.0

The room smells moldy

Helpful?
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