8.2 / 10 Guest Rating

Shangri-La Hangzhou

Name: Shangri-La Hangzhou
Address: 78 Beishan Road, Hangzhou, cn
Rating: 8.2

78 Beishan Road, Hangzhou, cn

from US$168 / night

About the Property

Luxurious Lakeside Retreat

Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.

Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.

Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.

Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.

Facilities & Amenities

Fitness facilities

WiFi available

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

24-hour front desk

Restaurant

Room service

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Guests are required to show a valid government-issued ID card or passport upon check-in. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

8 rates found

1/6

Hill view King Bed Room

Room offers views of nearby mountains.

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

West Wing Hillview King

Non-refundable

Room Only

20% OFF$210.11

$168.09

Includes taxes & fees

West Wing Hillview King

Non-refundable

Breakfast Included

20% OFF$261.1

$208.88

Includes taxes & fees

1/6

Lakeside Twin Bed Room

The hot tub is a top feature of this twin room. The spacious twin room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

36 sqm

Sleeps 3

2 Twin bed (90-130 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

West Wing Lakeside Gardenview Twin

Non-refundable

Room Only

20% OFF$236.23

$188.98

Includes taxes & fees

West Wing Lakeside Gardenview Twin

Non-refundable

Breakfast Included

20% OFF$285.96

$228.77

Includes taxes & fees

1/6

Executive Suite

The suite enjoys Executive benefits including: - daily breakfasts - all-day drinks - snacks and evening cocktail - use of meeting room for 2 hours daily - personalized check-in and check-out in the Horizon Club lounge

72 sqm

Sleeps 3

1 Sofa bed (Variable Size)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

West Wing Executive Suite

Non-refundable

Room Only

20% OFF$545.33

$436.26

Includes taxes & fees

Horizon Lakeside King Bed Room - Photo 1

Horizon Lakeside King Bed Room - Photo 2

Horizon Lakeside King Bed Room - Photo 3

Horizon Lakeside King Bed Room - Photo 4

Horizon Lakeside King Bed Room - Photo 5

1/6

Horizon Lakeside King Bed Room

This double room has a balcony, flat-screen TV and air conditioning. The room enjoys Executive benefits including: - daily breakfasts - all-day drinks - snacks and evening cocktail - use of meeting room for 2 hours daily - personalized check-in and check-out in the Horizon Club lounge

36 sqm

Sleeps 3

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

Double room King bed - West Wing - Horizon - Lakes

Non-refundable

Room Only

20% OFF$238.73

$190.98

Includes taxes & fees

1/6

Hill view Twin Bed Room

This twin room's standout feature is the hot tub. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

36 sqm

Sleeps 3

2 Twin bed (90-130 cm wide)

Amenities

Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room Option

Board / Meal

Price for 1 night

West Wing Hillview Twin

Non-refundable

Room Only

20% OFF$210.11

$168.09

Includes taxes & fees

West Wing Hillview Twin

Non-refundable

Breakfast Included

20% OFF$261.1

$208.88

Includes taxes & fees

Guest Reviews

8.2

Excellent193 verified reviews

AI Summary

Guests highly rate the great location and frequently praise the helpful service.

Select topics to read reviews

Nausheen

Verified booking

solo_traveller

Standard Room

Stayed in Jun 22, 2026

"Loved it and will come back!"

Excellent

8.0

Lovely location

No decent gym

Helpful?

Verified booking

couple

Standard Room

Stayed in May 30, 2026

"Great customer service"

Exceptional

9.0

Location and professional customer service

The property is old

Helpful?

Verified booking

couple

Standard Room

Stayed in May 15, 2026

"Great location and customer service"

Exceptional

10.0

Location. It’s very close to Westlake.

I like the customer service. They provided very supportive and professional customer service. I just wanted to say thank you to 黄皓 and the service manager for their understanding.

Helpful?

Takashi

Verified booking

couple

Standard Room

Stayed in May 14, 2026

"Exceptional"

Exceptional

10.0

スタッフがとても親切でした。朝食が中国らしさがあって、これまで訪れたホテルのどこよりも素さばらしかったです！

ガーデンから西湖が見えるとのことでしたが、木々のあいだにほんの少し見えるだけだったのが残念でした。

Helpful?

DAVID

Verified booking

couple

Standard Room

Stayed in May 13, 2026

"Good"

Good

5.0

Location

No swimming pool. No good restaurants. Staff didn’t speak English.

Helpful?

Martin

Verified booking

couple

Standard Room

Stayed in May 4, 2026

"Did not meet my expectation of a Shangri-La hotel. Hotel needs serious remodeling"

Good

3.0

The location could be good, however, accessing the location is horrific due to traffic congestion.

The hotel is in desperate need of complete renovation

Helpful?

Sijia

Verified booking

couple

Standard Room

Stayed in May 1, 2026

"Good"

Good

6.0

Helpful?

Henk

Verified booking

couple

Standard Room

Stayed in Apr 21, 2026

"Prachtige locatie om Hangzhou West Lake te bezoeken"

Excellent

8.0

Op loopafstand van de West Lake bezienswaardigheden in Hangzhou

Het hotel is qua faciliteiten wat gedateerd met meer op Chinezen gerichte ontbijt em eetgelegenheid.

Helpful?

Chi Hoon

Verified booking

solo_traveller

Standard Room

Stayed in Apr 20, 2026

"Excellent"

Excellent

8.0

위치, 분위기, 개인적으로는 매우 만족했고, 다시 올 생각임

다소 낡은 느낌, 담배냄새가 방 안에서 많이.났음. 담배 냄새에 민감할 경우 생각해 볼것

Helpful?

Vasilisa

Verified booking

couple

Standard Room

Stayed in Apr 13, 2026

"Good"

Good

4.0

Helpful?

2 3 4 5

Discover

Settings

Shangri-La Hangzhou

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Hill view King Bed Room

Amenities

Lakeside Twin Bed Room

Amenities

Executive Suite

Amenities

Horizon Lakeside King Bed Room

Amenities

Hill view Twin Bed Room

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Loved it and will come back!"

"Great customer service"

"Great location and customer service"

"Exceptional"

"Good"

"Did not meet my expectation of a Shangri-La hotel. Hotel needs serious remodeling"

"Good"

"Prachtige locatie om Hangzhou West Lake te bezoeken"

"Excellent"

"Good"