Hotel Indigo Hakone Gora by IHG

The hotel is very well appointed, clean, and the staff extremely helpful. The on-site onsen was wonderful. As far as convenience it is not in a walking location but the free shuttle to and from the station a big plus

Staff was very kind and respectful. The property was clean and organized. The onsen in the room was a wonderful addition to the stay. Overall was a 10/10 experience.

Great place, onsen was wonderful and restaurant was very good. Staff was more than helpful and very nice.

Amazing place definitely coming back for another stay. Btw they offer to send a shuttle bus to pick you up from the station then they will drop you off at the station .

Beautiful ammeneties with fantastic staff members who were always so attentive and helpful, they really portrayed professionalism Only caveat of this location is that getting around hakone from this spot can be expensive by taxi or otherwise fairly time consuming as it is farther up the mountain That said they offer a great shuttle service we were very grateful for A very enjoyable stay!

The hotel itself is great. Really well designed rooms with thoughtful touches. The staff were attentive, friendly and accommodating. The shuttle bus was reliable which is helpful as you’re not within easy walking distance of nearby restaurants although there is an excellent sushi restaurant on the other side of the river I recommend walking to. What did impact my experience however was the terrible soundproofing of the rooms. I could hear the elevator noises, guests walking above me, other rooms pouring baths and very clearly the guests staying next door who decided to have a “loud party” until the early hours with screams throughout the afternoon and evening. You will be able to hear conversations and guests using their bathroom. It’s a huge shame as you check in to this hotel for peace and tranquility. I overheard other guests share the same remarks during breakfast. Unfortunately for the soundproofing I am unable to recommend it.

Spa hotel, amazing facilities, great rooms

Amazing hotel, roof top with food and drink, great restaurant in the lobby, and a great bakery as well, the only issue the bakery opens at 8:00 am, too late, Overall experience was amazing

Absolutely beautiful hotel. Transportation provided to train station. Onsen in room, comfortable beds, sparkling clean, modern, beautiful bar and restaurant.

Beautiful property & excellent beautifully appointed rooms, with private onsen experience. What I didn't like: Public Onsen was noisy and busy Breakfast price (4400/person) is very expensive ! Dinner reservation not that easy to get