Holiday Inn Express Mentor Banquet Center by IHG

No pool, TV service not connected, shades not working properly, light bulbs burned out in several areas and smell in room as you entered.

Not the cleanest property. I would probably never go this hotel again. I thought it was going to go a place since they were having wedding there. Bartender was very rude to all guest.

Overall guest service was good. Still advertised with a swimming pool they do not have. Also no cable and the internet connection slowish.

This hotel was the worst I have ever stayed in. Construction noise right next door every day, including on the weekend, with no advance warning. The breakfast buffet was worse than mediocre - scrambled eggs every day, plus individual pastries that someone had wrapped in Saran Wrap and that were pathetic; little to no fruit; at least the coffee was good. The window screen was shredded - literally flapping in the wind, so I was forced to use the noisy A/C. I stayed for three nights, four days and never once did housekeeping clean the room. Not a singe piece of artwork on any wall - the room was utterly sterile, albeit clean, but it didn't stay that way because of no housekeeping. I could go on and on. I will NEVER stay at this hotel again.

The first issue for us was seeing the Don't Tread on Me Flag (yellow with serpent) outside the building on the tall flagpole next to the OH State flag and American flag, as seen in the picture for the hotel. This is completely inappropriate. This hotel is completely neglected with minimum staff. The carpets in the elevator and in our room were filthy dirty. The light above the vanity did not work. The vanity and tub did not drain efficiently. The TV in the suite area did not work, and the kitchen sink was leaking water. In addition, the ice machine on our floor was out of service, and we had to go to another floor to get ice. The pool is also out of service, and has been for months. The weekday breakfast was disgusting. Cereal, and apples only. No fresh brewed coffee were ever available. Coffee from the machine was not drinkable. My husband went next door to McDonalds to get coffee. We had to request housekeeping, which was a joke. They brought fresh towels and never made the bed up and day during our stay. We stayed for a wedding at the LaMalfa Party Center attached to the hotel. The only night there were other guests besides us in the hotel was on Saturday, the night of the wedding. Otherwise, we were the only people staying in the hotel the entire time. I felt like I was in the Shining Movie. The only vehicles in the parking lot everyday, were the two worker's vehicles parked in the disabled spots. It's easy to understand why nobody wants to stay at this facility. I tried reaching out to the Wyndham Corporate Care department, expressing my concerns as noted above. They informed me, this hotel is independently owned by a franchise. Obviously, this owner has no interest in maintaining a hotel that meets the standard of excellence expected by visitors and Wyndham..

Needed a good nights sleep. Room was VERY QUIET.

Room was not layed out very well. It was hard to find the hotel orginally as it was not well lit up.

Nice clean room, comfortable bed and AMAZING rainfall shower! I really appreciated being close to restaurants, shopping and my family.

Booked this hotel location July 22, 2023 for an August 3, 2023 one night stay for our anniversary. The main reason that we booked it was the indoor pool that we were going to use after a full day out exploring the area. When we got to the hotel we checked in and then proceeded to find the pool only to discover that it was under construction. Never was this mentioned anywhere on the web site at the time of our reservation. I had used points when I did the original booking and since August of 2023 have been trying to get those points restored since the pool was the only reason that we wanted that location. I have gotten nowhere. Wyndham customer service said that they had to get an OK from the hotel manager to restore those points. After numerous emails to the manager and phone calls I still have not talked to that manager. One of my calls on November 1, 2023, I did have a positive conversation with a desk clerk named Brenda. She took down my concerns and seem to indicate that Gina, the manager would give me a call to discuss the matter. It is now November 11, 2023 and I have not heard from Wingate by Wyndham in Mentor, OH. I am pretty sure that one phone call would settle the matter..... I am very disappointed with Wyndham and this Wingate location.... waiting kb!

Great stay.