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9.4 / 10 Guest Rating

Four Points by Sheraton Surabaya, Pakuwon Indah

Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216, Surabaya, ID

Four Points by Sheraton Surabaya, Pakuwon Indah - main view

About the Property

Discover the perfect blend of comfort and convenience at Four Points by Sheraton Surabaya, Pakuwon Indah.

Recreational Oasis
Dive into relaxation with our stunning outdoor pool, providing the ideal setting for unwinding after a day of exploration.

Culinary Delights
Savor delectable dishes at our on-site Djaman Doeloe Restaurant and unwind with your favorite drink at the bar/lounge, ensuring every meal is a memorable experience.

Exceptional Amenities
Enjoy complimentary wireless internet access, a 24-hour front desk, and roundtrip airport shuttle services for your convenience. Each of our 310 air-conditioned rooms is equipped with modern amenities to make your stay truly comfortable.

Elevate your travel experience and make your reservations now at Four Points by Sheraton Surabaya, Pakuwon Indah!

Facilities & Amenities

Health or beauty spa nearby
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 6:00 AM to 8:00 PM.Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Parking height restrictions apply. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional139 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the delicious food.

Categories

Cleanliness9.2
Service9.9
Location9.2
Room Quality9.2
Amenities9.3
Value for Money9.2
Food and Beverage9.7
Overall Experience9.7

Select topics to read reviews

A
astridolivianJAKARTA, JAVA
Verified booking
Family
Standard Room
Stayed in Jan 2, 2026

"New year staycation"

10.0

It was a great staycation experience with my family during new year. The food was amazing and the service was excellence. Thank you for very helpfull staff and Mas Eka for very great service during breakfast.

Helpful?
9
964serafims
Verified booking
Family
Standard Room
Stayed in Dec 23, 2025

"Best service & environment"

10.0

Outstanding service as always. Thanks to Pak Prasetyo & great team (Bu Nia, Pak Irva, Fajar, Dimas, El, Dani, Rian, Sahla and many more..). Fantastic! Unfortunately, we didn't get welcome drink & didn't see some snack & sweet anymore in the lobby. Access card didn't work on my 2nd day eventhough I offered Front Desk staff (a lady) inadvance to check my access card but then she's ensuring me that the card able to used automatically. I am in a rush hour back to hotel - shower & prepared for next agenda (only have 10minutes), sadly..have to go down to FO desk and replace the card (another staff help me for this).

Helpful?
A
arunikaekawatiSINGAPORE
Verified booking
Family
Standard Room
Stayed in Dec 22, 2025

"Exceptional Service by Rico"

10.0

Rico from Djaman Doeloe Restaurant at Four Points by Sheraton Pakuwon Mall truly embodies refined hospitality. His professionalism, attentiveness, and genuine warmth elevated the entire experience and made my visit feel effortlessly seamless. Rico personally send my PC up to the room as I have forgotten since my last meeting in the morning. He ensured all cables and charges are intact. My mother and son were looked after by his warmth hospitality post my early departure. He made their breakfast experience was Fabulous. Thoughtful service like this is what defines a memorable stay. Thank you, Rico, for setting such a high standard. Kudos for the chefs, food quality, flavor are exceeding the expectation of my taste buds. The reception & concierge team are very fast in placing my car upon early check-in with no question. Very effective and SUPERB, I wish I could remember their names.

Helpful?
Y
yulianugrahh
Verified booking
Family
Standard Room
Stayed in Dec 21, 2025

"Excellent service and outstanding food. The staff went above and beyond, making our stay truly comfortable and memorable"

10.0

⭐️⭐️⭐️⭐️⭐️ Our Favorite Hotel in Surabaya Four Points Pakuwon Indah Surabaya is truly our favorite hotel whenever we visit Surabaya. The service, the food, everything is just the best. The staff are incredibly attentive and genuinely care about their guests. During breakfast, they made pancakes specially for our child after knowing how much she loves pancakes. They even prepared sushi for me, even though it’s not on the breakfast menu. Those thoughtful gestures really meant a lot to us and made our stay extra special. They truly go the extra mile to make their guests feel comfortable and well taken care of. Thank you, Four Points Pakuwon Indah Surabaya, for such a wonderful experience. We can’t wait to come back again.

Helpful?
A
aghnial2025
Verified booking
Family
Standard Room
Stayed in Dec 21, 2025

"Best hospitality"

10.0

The service and hospitality made my stay memorable. I got my room upgraded, it was spacious, comfortable, and very well-equipped. I appreciated the complimentary welcome snack delivered to my room. The restaurant had delicious and varied breakfast menu, also the staffs were very helpful—especially Chef Anto, Chef Yudi, and Math who made sure I had everything I needed. I enjoyed direct access to the shopping mall, but the parking lot could be quite confusing and crowded especially on the weekend. It was a delightful staying experience and Four Points Pakuwon Indah will be my choice to stay in West Surabaya.

Helpful?
F
febbynevizond
Verified booking
Family
Standard Room
Stayed in Dec 20, 2025

"Chef Yudi’s Kindness Made Our Stay Unforgettable"

10.0

This was my first time staying here, as I was visiting for work. There were 13 of us in our group. I didn’t expect the service to be this amazing—even though it’s a 4-star hotel, it truly felt like a 5-star experience. The breakfast was incredibly delicious. Every morning, all the staff served us warmly and greeted us with genuine friendliness. On the first day, I complained because my muesli tasted a bit sour, and Chef Yudi immediately came to apologize and kindly offered me a complimentary dish, which was absolutely delicious. On the following days, Chef Yudi also came by to check on us and personally took care of us. Shout out to Chef Yudi and the entire breakfast restaurant team at Four Points. Keep up the good work!

Helpful?
S
saowaneep563
Verified booking
Business
Standard Room
Stayed in Dec 20, 2025

"Good place good service"

10.0

Staff service is so nice. breakfast choices , I really like the breakfast here. Variety of food Good location next to the mall

Helpful?
2
251heldam
Verified booking
Family
Standard Room
Stayed in Dec 17, 2025

"Best service and best stay for family vacation"

10.0

We stayed for 2 night because this hotel location is connected with biggest mall in Surabaya,but we are very happy because the room is cozy,the bed is comfortable and the best service when you get breakfast. They have a delicious Indonesian breakfast, with a various dessert,drinks. Thanks for Gee who remember my husband's name from day 1 ,also Dinda who is offering us a drinks to take away,Refa who gives us complimentary delicious dessert,and don't forget the chef(I don't his name) but he gives us special bulgogi, thanks a lot ❤️. We sure we're gonna come back again. Best service ever

Helpful?
H
heman1980NUSA DUA, BENOA, SOUTH KUTA, BALI
Verified booking
Business
Standard Room
Stayed in Dec 16, 2025

"Good for business trip"

10.0

Great room and great breakfast. Service was excellent during breakfast. Beds was also comfortable during the stay and easy access to the mall

Helpful?
T
tiar6476
Verified booking
Business
Standard Room
Stayed in Dec 15, 2025

"Excellent"

10.0

..good hotel to stay with a great location, clean room, friendly staff, services are excellent, bf atmosphere is very good..thanks to pak Lanang, all the restaurant crew: pak Anto, pak Indra, pak Dees..etc for your hospitality.

Helpful?