Extended Stay America Suites - Norco

The location was perfect for our Grandson & Granddaughter in law’s Med School Grad party. We were disappointed about the uncomfortable bed and only 3 pillows. Also, greatly dissatisfied that there was no hair dryer and shampoo or lotion had to be requested. We were under the impression that toiletries were provided, and expected would be provided Making this an overnight celebration, we skimped on the normal accoutrements that we carry in our luggage.

Location was perfect. We had some security concerns as there were 2 designated Police Parking stalls available next to the close by handicap stalls. Additionally, there was a dirty (perhaps decoy)? - Police Car parked in the lot and not moved (or used) during our stay.

East access to the freeway and the outside was nice

The property was very smelly and not very clean. The carpets in the hallways were dirty and smelled like dog urine

The convenience to the freeway

La ubicación

No tenía suficiente papel de baño no me limpiaron la habitación y no cambiaron las toallas ☹️

Good location.

Surprisingly run down for a reasonably new building.

Horrible customer service. I needed a refund and staff was never helpful. I could never get a hold of managment.

Nothing

Everything is smoke stained and smells mildly like pee. Tried to cancel since I had until 6pm. Never got my money back. So insanely dirty facilities and thieves.