Bourbon Orleans Hotel

Lage direkt im Geschehen , sehr schönes Haus, sehr freundliche Mitarbeiter.

Nebenan ! = tatsächlich 10m neben unserem Zimmer!! fand zu unserem Besuchszeitpunkt (3 Tage) ein Jazz- Camp statt 🙈 = Morgens ab 8.00 früh riss uns täglich eine Jazzkapelle aus dem Schlaf... unsere Anfrage das Zimmer zu wechseln blieb ungehört...

Location, staff, hotel was excellent!

Located near everything. The atmosphere is elegant. Our room was comfy. Reasonable rates. Clean and tidy. Noise level quite. Service was impeccable. Amenities abound. Honorable mentions to bartender Cameron and service manager Johnathan.

Il est parfaitement situé Et les chambres petites mais très confortables Pas de placard pour ranger les affaires

Rien

The stay was amazing loved the atmosphere and the service. A real pleasure was Camryn she went above and beyond to meet my needs she brings the a friendly familiar feeling to this establishment. I will be returning and recommending friends and family to come here! Enjoying my stay

The hotel is well situated on Bourbon Street and very close to the night life. We had an internal facing room that was generally quiet.

The staff at the front desk are not welcoming and would often seem disinterested, borderline rude. One of the rooms did not have hot water and had to move. A credit on the room was promised but never provided.

This hotel is ok, location good for the French Quarter, but nothing special. The room was acceptable, but amenities quite poor, eg coffee maker, but no cups. We had to ask for those. The room was noisy. Loud parties outside until the early hours. On Friday the loud music didn’t end until 5am. Some of the staff were nice, eg the lady in the concierge desk and some of the porters and door people were friendly, but the people working on the reception desk were without exception, unfriendly, unhelpful, unwelcoming and in some cases, just plain rude. I never saw them smile. They looked bored and irritated by having to interact with us. They were obviously on holiday when the customer service training took place. Why have people working in a customer-facing position, who are just plain rude? It doesn’t reflect well at all on the hotel management.

There was long blonde hairs in the shower upon my arrival. I made no fuss about it. I just removed it myself. The bed was not the most comfortable, a little lumpy. I was only staying one night so I blew it off. These 2 things along with my experience after check out are what made me decide that I will not return to this property. I checked out at 3:45 AM. Realized around 4:50 AM I had left something in my room. I called the front desk immediately to request someone to retrieve the item for me. I was told that security would go secure the item and give me a call. I never received a call back. I called again at 5:30 AM and was told again that security would give me a call. I never received a call back. I called again once I got home around 10:15 AM. I spoke with Chelsea. She told me that Terry in security was aware of my request and that he should be giving me a call to get my information to ship the item to me. I still have not received that call. While it isn’t the fault of the property that I forgot an item in the room, their mishandling of the situation is what has made me decide never to return. I chose this property because of its location. However, I could have stayed at The Ritz Carlton, had superior accommodations and service for just a few more dollars.