Hampton Inn & Suites Houston-Cypress Station

The staff was very accommodating and professional. I will definitely be returning next year

I always stay at this particular Hampton Inn when I visit Houston area. Upon arrival on this trip, there were two police officers talking to people in the front of the door which should have been a red flag. After checking in, we go to the room 108, which had a very foul odor. The room smelled like Mildew. We asked to change to a different room and was told they were booked up. We dealt with it. When it was time for bed, my daughter pulled the blanket back and found that the sheets on the bed were filthy. There was stains and spots everywhere and they have clearly not been washed. I contact the front desk, their solution was to bring two clean sheets for myself to change them. Again, they would not change the room. I go to change the sheets, I picked them back up from next to the tv and a roach runs across the stand/cabinet that the tv sits on. We then left the hotel and was refused a refund or any compensation! This used to be my favorite hotel to visit. I will not be returning!

IAisa was an excellent host!

I frequently stay here when I am in town working. The price is reasonable, and the hotel feels safe. The staff is always friendly and helpful and goes out of their way to make sure you are comfortable.

Everything was great

I came to Houston to spend time with family...It was awful but Kevin and Vanessa at the desk helped to change my mood. They were so friendly and helpful. It is not often you come across such good people thankfully I was able too. The room and bed was so comfortable and shout out to the person that does the breakfast, another bright moment in a disastrous trip. Kevin Vanessa thank you.. Lisa Davis