Allegro Cozumel All-Inclusive

Have stayed at this resort for the last 30 years, Rooms are dated but clean and in good order Beds are great! Good location if you are a diver. Beach and water are beautiful NO seaweed!! Santa Rosa Bar (in Premium section) bartenders and First Club Staff are AMAZING! Bartenders Luis, Omar, Christian, an Alfredo are excellent. First Club ladies Mayra, Diana, and Hadlt took good care of us, Only complaint this year is the food was very poor! It has never been gourmet but has always been adequate,, Not this year, The food service staff needs to get training from Allegro Playacar where the food was excellent. If you are looking for a good dive experience with Mexican dive masters and uncrowded boats call Dive Palancar, Do not dive with Pro Dive at the resort!!

We recently stayed at Alegro Cozumel as a family trip (myself, my wife, and our almost 2-year-old son), and unfortunately, our experience did not meet expectations. Upon arrival, after a long flight with a toddler, we were stopped at the gate because our driver (my brother) was not allowed to enter. Even after explaining he was only dropping us off and showing our reservation, we were made to wait while security confirmed permission. This created a poor first impression. Check-in was slow, and throughout our stay, the front desk service was consistently disappointing. On multiple occasions, we requested small bills for tipping and were told to come back later, only to receive different answers each time. Communication was frustrating, as staff often avoided eye contact and seemed disengaged when assisting us. Room maintenance was also an issue. The bathtub initially would not fill due to a faulty drain, and after it was fixed, the faucet itself came loose. We also experienced confusion regarding the minibar, as we received inconsistent information about what should be included and how often it is restocked. Common areas lacked service as well. The lobby had no bar service available, and when we tried to use the pool table, we were sent back and forth between staff members just to locate the balls. Eventually, we were told we needed to provide ID, despite already being registered guests wearing resort wristbands. This level of inconvenience for a simple activity was frustrating. I requested to speak with management and spoke with a supervisor named Gustavo. While he offered a room change or upgrade, I made it clear I was not looking for compensation—only for a standard level of service and respect. He assured me the feedback would be passed along, but we never received any follow-up during the remainder of our stay. The buffet experience was also underwhelming. Food options were repetitive and limited, and there was often only one staff member preparing omelettes, resulting in long wait times. Some buffet sections were closed, creating unnecessary congestion—especially difficult while navigating with a stroller. To be fair, the hotel does have positives: the beach is beautiful, and the kids’ pool was a highlight for our son. However, the overall experience was heavily impacted by poor customer service and lack of staff training. Even basic questions, such as the operating hours of the photo department, resulted in inconsistent answers from staff. In summary, while the location and family-friendly amenities have potential, significant improvements are needed—particularly in customer service, staff training, and operational consistency.

We go to the Playa del Carmen area often, but the sargassum has been bad for years so we decided to try and stay on Cozumel. We chose Allegro because the beach looked good and it was. Nice soft sand, plenty of beach no rocks or coral to deal with, beautiful. We got a premium suite which gave us a few perks. The room was nice and large, big bathroom, double sink, king bed, bar with mini fridge, living area, and a wrap around porch, 2 entrances. Food was ok, nothing was ever that hot, could have been better, but was plentiful and always available. Even the specialty restaurants were so so, Mexican was the best one, but it should be. Italian had a Mexican flare to it so a little different. Asian was also done different from any other hibachi table we've ever been at. Dive shop Pro Dive International was good and helpful scheduling dives and giving info. They have easy access to so many sites from there. If you schedule with another operator they can pick you up at the dock, you just have to pay a $5 dock fee for each time and person, so I just used them. Grounds are very nice and the resort is not a party place. They have some activities at the beach pool later in the morning throughout the day. There are evening activities up ate the front but they didn't bother us as we were down by the beach. If your room is up front you will hear the evening activities. If you want to go to town it's a 25 minute ride and $20 each way. The property serves Pepsi products, but there is a little market across the road from the entrance that you can get Coke products. They also sell some in the souvenir shop at 2X the price. Overall a very good stay very relaxing. Getting to Cozumel can be an ordeal if you fly into Cancun. We flew into Cozumel but the flights are limited.

Everything was fun and an amazing experience. Diego made it more welcoming for everyone as soon as we got to the resort! 10/10 experience

Traveled with a group of 9 in our 60's. ARRIVAL - check in was smooth although it did take a bit of time. Since we arrived after 3PM all our rooms were ready. Loved the bracelets as they are used to open the doors to the rooms so no need to carry a room card everywhere. ROOM - a bit on the small side, but clean and comfortable. Beds are very comfortable and linens and towels are in pristine conditon. The towels were changed daily even though we hung them up. Coffee supplies were replenished daily but I would suggest bringing your own creamer and sugar. The mini fridge was replenished as items were needed. We had plenty of bottled water everyday. We had requested the top floor, but were placed on the ground floor which was fine. Our room was facing the kids pool and it was normally very quiet. One night we could hear the drumming show but it was over before midnight. Closet space is adequate for us and I bring folding bins to keep clothes in on the shelves. I like the hair dryer with the night light. We had lots of hot water every day. Everything in our room worked great. DINING - the main buffet was fine and we had no problems finding something to eat. The pool buffet was also good with a nice variety of food. I really liked that you wait to be seated so you are not wandering around looking for a table. The servers are very attentive with bringing drinks and removing used plates. I really liked the ice cream machine in both buffets. One negative is the reservation system for the restaurants. You have to line up in the lobby to make a reservation. You can only make one reservation for every 3 days of your vacation so normally 2 reservations for one week. The Italian was okay but nothing special. We loved the Fuji, Japanese food and show put on by the chef. BARS - there is only one bar in the main area upstairs outside the main buffet. It was nice but it would be very busy at times and you would have to search for a table and seat. The bar near the kids pool was great as it was never busy. The beach bar could be very busy and you would have to wait in a line up. It would be nice to have more tables with umbrellas in that area. There was only 2 tables with umbrellas and chairs near the bar. The pool bar was taken over with kids everyday so we didn't even try to get near it. POOLS - there was a really fun looking kids pool but it was not busy at all. The other two big pools were also taken over with kids. It would be nice to have a designated adult pool, but since this is a family resort, I don't think that will happen. You had to get up early to find a chair with an umbrella around the pools. The hot tub pool near the beach was always full of kids as well. We walked by the premium area to see if what it was like and it had a smaller pool with more shade. BEACH - beautiful beach with many chairs. No umbrellas, but shade from the palm trees was great for most of the day. The sand is course with lots of coral andsmall rocks as you enter the water. (water shoes would help) Once in the ocean, it was beautiful and crystal clear. We are used to the beaches in Cuba, so Cozumel was a new experience for us. This resort is very popular for snorkeling and diving and there were tour boats coming and going all day for excursions. SMOKING - we were very pleased that people were very aware of the designated smoking areas. We did not smell any smoke around the pools or on the beach. SUMMARY - this really is a great family resort, so we probably would not return. It is perfect for families and kids with lots of activities to keep kids busy.

The grounds are beautiful, rooms are cozy and well appointed with stocked fridge, coffee maker, hair dryer, rope hammock, table and chairs on patio. Bathroom could use a refresh. Generally food is good, seasonings could be increased. Activities will keep you entertained with lots of laughs along the way. Wonderful employees make this resort a treasure.

Amazing time! Beach is perfect, magical sunsets, food good and Danna Tun at the beach is so kind, friendly, and genuine! Highly recommend.

The buffet food for all meals was really good and varied Location phenomenal, beach is stunning and perfect spot to do snorkelling trips from We had 2 rooms for our family of 4 - they were on same block but not next to each other. The hotel manager arranged it so we could have connecting rooms after 1 nights stay - we were very grateful as this made our stay so much better!

Check in process was very slow and long queues whenever you needed to speak with reception I think their bracelet keys could be less complicated - we had 2 rooms and my husbands and I access kept not working