Grand Hotel Imperiale Resort & SPA

Great location and general access to lake Como. Clean and safe space. However, we booked a "deluxe lake view", and upon arrival we were given a room that was clearly neither "deluxe" nor "lake view". When we raised the issue with hotel staff, they said this is the only room they got and fits the reservation description. After spending 90mins on a call with Expedia, trying to resolve the issue, hotel insisted on their PoV, until the morning after, when the manager came over and acknowledged the mix up and tried to make up for the chaos. While I appreciate their efforts to address the issue, the way they treated their guests upon arrival and for few hrs was not acceptable.

Quality of food was not good Shower not hot

A beautiful hotel in an area away from most traffic. Boat ferry can take you where you need to go. Fabulous stay!

There was no nice lounge area anywhere within the hotel.

It was an average experience overall. Overpriced for what it was. The only complimentary item is a bottle of water. Everything else expect to be fleeced. Enjoy.

Good location & staff

There was blood on my mattress and the GM didn't seem to worry about it at all! The staff gave me wrong information about the events in the city. We were left on street in lake como with road closures and no way for getting back to the hotel. Have never seen anything like this before.

If visiting Lake Como this location is just a short drive from the larger city and so much more beautiful and peaceful. A luxurious hotel with a fantastic restaurant.

Very friendly and helpful staff. Beautiful hotel in a lovely location. Our room was large with great facilities and the most comfortable bed. We didn't do breakfast or eat here so can't comment on this.

Good, thin walls you can hear from the other rooms