Mount Juliet Estate, Autograph Collection

As an overall package we were disappointed .. rooms are very good and staff very fr iendly .. night entertainment with Ross on Sunday was top class ... but Golf course was tired and out of shape and the spa treatment was okay but the spa area was a let down .. in fact we left it to get some peace and quiet ! At the prices for the overall packages especially the room and food then 5 star quality must be delivered and that was NOT the case ...

Extremely Disappointed with Our Experience – Not What We Expected from Mount Juliet We were genuinely looking forward to our stay at Mount Juliet, having chosen it for a luxurious weekend getaway for our friends special birthday. Unfortunately, the experience was a huge letdown from the moment we arrived. Upon check-in, we were shocked to be told that the Manor House – the main reason we booked the hotel – was closed for a private function. At no point during the booking process were we informed of this. Had we known, we would have reconsidered our dates or chosen another property entirely. There was no apology, no explanation, and no effort to make up for the inconvenience. To make matters worse, the receptionist at check-in was completely disengaged. We received no information about the hotel’s facilities, dining options, or even breakfast times. We were left to figure everything out for ourselves, which is absolutely unacceptable at a hotel of this standard and price point. The final straw came on Sunday when we had a Segway tour booked for 12pm. We were told to wait “out by the bicycles for Martin.” We waited over 20 minutes in confusion before returning to reception, only to be told that there are no Segway tours on Sundays. No apology. No explanation. Just more confusion and frustration. Overall, this was a deeply disappointing experience, marred by poor communication, lack of professionalism, and a surprising disregard for guest satisfaction. Mount Juliet has a beautiful setting and a strong reputation, but this visit fell far below our expectations.

Absolutely beautiful property! We were only able to stay one night, due to a packed agenda, but we will be back specifically to stay at this property again. From friendly and helpful staff to beautifully appointed rooms, we were so comfortable and settled in right away. Room service was delicious and exactly what we wanted and needed. Large variety of breakfast items were included. Sat in the most gorgeous breakfast room and watched the golfers practice their swings on the driving range.

Lovely property. Great staff at check in. Lots to do on the property and in the area. Great base to explore Kilkenny Waterford and Wexford.

Great stay at the Mount Juliet Estate, at the Manor House. Gracious service, outstanding meal at Lady Helen, beautiful property, and excellent amenities. Highly recommended.

This was a truly amazing stay. The staff was exceptional. The rooms were impeccable. Breakfast was amazing. We were treated like royalty. We had been traveling all around Ireland, and this was a much needed respite on our way to fly out of Dublin. We would absolutely stay here again.

Really gorgeous property! Elite. We will return for an extended period of time.

We thoroughly enjoyed our stay in Mount Juliet. I cannot speak highly enough about the staff, the beautiful grounds, the food and the rooms. We could not fault a single thing! Exceptional standards are maintained throughout. We stayed in Hunter’s Yard but being able to explore and have a drink up in the Manor House was lovely. There’s beautiful walks around the estate and the pretty towns of Thomastown and Inisteoge are close by. We’ll definitely return to Mount Juliet again!

My trip itself was nice, good service and nice staff. The rooms are nice but small. The Hound is a lovely restaurant and breakfast was good. The spa is not worth the money. Three months after my stay I received a call saying I owed a balance despite having a receipt saying I paid in full. I had no contact between leaving and this email and call out of the blue three months later. For this reason I cannot recommend Mount Juliet.

bait and switch!!!! be very very careful about your reservation. all the photos we saw on the ae fine hotels and resorts web site were of the beautiful "manor". imagine our surprise when we ended up in the "low rent' district at the stables .... the room- no larger than a regular holiday inn room. complete with the peeling paint, grout around the tub nasty, hair long black hair and curly when mine is very long and very blonde. the service is lovely, the food very good, the maid service tries hard. but when we expect a high end hotel room and get a ramada inn. i am not a happy camper. this may be a "boutique" hotel. it may be in the "autograph" series but the photographs on the ae web site were all of the manor...and we had no idea that were were not staying there. at check in the girl told me no upgrades and did not say this was not the manor. we had just flown in with 10 hours of delays from the states and drove down from dublin arriving at dusk so i didn't notice the outside i was too tired. no biggie about the upgrades i just assumed we would have beauitful rooms like italy. we just were there 3 weeks ago and the st, regis venice and the lido palace in riva lake garda were huge with all of the amenities. mount juliet ...not so much. so be very very careful when you book here. i mean it. make sure you get the manor house guaranteed. those rooms are bigger and bright and cheery. the rooms in the "stable" are basic with dark purple walls like a cave. peeling paint and illogical placement of plugs for doing hair...not near a large mirror. make up mirror too high for short people. no real trash cans to throw trash from purchases just recycling. over all if you golf, play tennis or ride horses you are going to love it. we were here to relax and we are tripping over suitcases and one person fits in the tiny bathroom. we have been traveling 10 days a month for a while. this is the most disappointing place we have had. hopefully we won't get burned by misleading photos in the next stop.