Holiday Inn London - Shepperton by IHG

I loved my stay and had an amazing experience. The room was very clean and comfortable, which was exactly what I needed after a long day at work. All of the staff were lovely and accommodating throughout my visit. I believe it was Ayra at reception who checked me in. She kindly offered me water and allocated me a room in a quiet corridor to ensure I had a comfortable stay. Very Thoughtful! Will definitely stay again.

We arrived at the lovely location (quite and with a stream in the grounds - like an oasis) around 3pm, the check in staff were lovely & helpful. Our room was clean, tidy (1 Double Premium Sofa Bed) - the aircon was lovely as it was already on! Some of the room could have used a lick of paint, some areas needed some moderate fixes to have lifted this up to five stars. Overall though clean, comfortable & the tea / coffee facilities were lovely. Milk in the fridge too :) We had cocktails & bar snacks around 4pm which were tasty, good sized portions. As the weather was so nice we sat outside which had a nice atmosphere and was regularly cleared up by the attentive staff. We chose to use the pool, jacuzzi, steam room and sauna. All were small but perfect for us -it was quiet after 7pm (no children) & very few others in there so felt that we had a very relaxing time. Showers & facilities poolside were good & had everything we needed. We had drinks at the bar, atmosphere was great & were well looked after by Eamonn (brilliant barman) and had dinner in the restaurant where Ishma gave outstanding service. Our main meal was delicious and quite a big portion for the money, so we were very satisfied! Great night sleep had by us in our very comfortable bed and sofa bed! Highlight of the stay - breakfast was incredible! Included in our hotel price - which was a bargain rate! Julie and Alison did an amazing job taking us through the huge buffet and you could eat as much as you like. I have travelled a lot and this buffet was one of the best that I have seen. Fabulous stay - great value. We will definitely be back!

Nice location, very cool and nice staff. My experience was after all good and pleasant.

Having stayed at the Holiday inn at Shepperton before I was really impressed with the professional and friendly reception I recieved from the moment i checked in. The place looked fresher after recent decoration and the sauna/gym facilities also have improved tremendously. I noticed a new menu so ate in the bar area and really enjoyed the food which was reasonably priced. I found all the staff very warm and friendly. Have to mention Celine checking me in to Tea checking me out both very friendly and professional.

Had a lovely experience thanks to Ayra at reception. She was amazing, super helpful, and made everything so easy from start to finish. The hotel itself was amazing. The rooms were clean and comfortable, the pool was relaxing and the restaurant had great food and service. Would definitely stay again!

Very friendly and helpful staff after a mix up with our room. Dealt with very promptly. Our new room was clean and comfortable. Our waitress, Julie, was very efficient and friendly.

Some of the best customer service we have experienced and we have been to a lot of hotels. Tea at the desk was so friendly and fetched me ice for my drink to go home, Julie in the restaurant was so cheerful and friendly, really made us feel welcome and I believe it was Ayra in the restaurant the previous evening did absolutely everything to make sure we had a great experience. Whatever they do here to make staff so attentive, keep doing it!

Arrived for a 2 night stay as going to Paw Patrol world. Check in team helpful, made sure we had interconnecting rooms. Small play area for kids to keep themselves busy whilst we had a pre dinner drink. Alexyus and her team were attentive and ensured meal went smoothly. I would recommend as a family friendly chain hotel.

Everything worked as expected, Internet etc. Breakfast and dinner were good. A bit outside of town, so we didn't go into the town of Shepperton. There was an Ironing board in the room. Seemed to be a bit of an older building and a maze to get to the room. Fun to see photos from Shepperton studios on the wall.

Waleed was very helpful and friendly would definitely recommend this place to anybody!