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8.3 / 10 Guest Rating

Crowne Plaza Chester by IHG

Trinity Street, Chester, gb

Crowne Plaza Chester by IHG - main view

About the Property

Luxurious Amenities
Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.

Elegant Accommodations
Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.

Convenient Location
Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.

Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.

Facilities & Amenities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights. Please note that all Special Requests, including bed preference are subject to availability. Children aged up to 13 years sharing parents room are accommodated for free. There are no restrictions on times, for children to use the pool. When booking 6 rooms or more, different policies and additional supplements will apply. Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates. Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs. Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.3
Excellent7703 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness7.5
Service9.0
Location9.0
Room Quality8.0
Amenities8.0
Value for Money8.0
Food and Beverage8.5
Overall Experience8.5

Select topics to read reviews

C
CraiggbGB
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Fantastic relexed and great location"

10.0

Everything

Nothing

Helpful?
D
DeborahgbGB
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Excellent value for money, staff couldn’t do enough for us, would definitely stay again."

10.0

We loved the proximity to the city centre, facilities fabulous.

There is only one thing that lets the property down and that is the exterior decor. Looks like requires a re fresh in parts.

Helpful?
J
JpprotrackgbGB
Verified booking
family_with_children
Standard Room
Stayed in Jun 20, 2026

"Excellent"

8.0
Helpful?
C
charlottecZ8658MW
Verified booking
Family
Standard Room
Stayed in Jun 19, 2026

"Disappointing!"

2.0

I booked a Premium Twin Room at Crowne Plaza Chester for my 30th birthday celebration, but upon arrival we were incorrectly allocated a double room. After checking our booking confirmation, we called reception to explain the mistake and request the room type we had booked (Twim Room) Unfortunately, the hotel refused to rectify the error, and the interaction with a staff member named Robyn was disappointing and came across as rude and unhelpful. What should have been a special occasion started on a very negative note due to poor customer service and the hotel's unwillingness to resolve their mistake. Unfortunately this ment we had to leave the hotel and find somewhere else to stay!

Helpful?
W
waynegbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Exceptional"

9.0

Central to Chester

Food was poor

Helpful?
P
PhillipgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Excellent"

8.0
Helpful?
F
FrederickgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Excellent"

8.0
Helpful?
S
SylkagbGB
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Exceptional"

10.0
Helpful?
V
VIRGINIAgbGB
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Great stay would stay again"

8.0

Location and staff were great very friendly and attentive the breakfast was amazing so much choice , and all fresh plenty of variety one of the best I’ve had in a hotel. 2 minute walk out of hotel in to town centre , parking on site beautiful hotel

Bed was very small in premier queen room it was a small double and was expecting a larger bed, couldn’t see out of one of the windows as the double glazing was shot . Room was dark but everything else was great

Helpful?
K
K_K_C_S2022LINCOLNSHIRE, ENGLAND
Verified booking
Family
Standard Room
Stayed in Jun 17, 2026

"Excellent stay"

10.0

Superbly located hotel for those looking to explore Chester. Great range of amenities with large, open-plan bar, leisure facilities and quiet areas. The hotel is inviting, staff are helpful and friendly and are smiling whilst they work. Our room was a good size and had all the extras a family might need like hairdryer and iron. The kettle worked well and boiled quickly which was helpful for us making up bottles of milk for baby. My highlight in this hotel is the cleanliness. I was so pleased to see housekeeping staff going about their duties. They were so helpful and sensitive of our needs with baby. The hotel is immaculately clean throughout, housekeeping staff are well presented and visible and are clearly proud of their space. I took a moment to give thanks to Head Housekeeper, Paula, who echoed her pride of her team and their hard work and commitment. Thank you

Helpful?