Crowne Plaza Chester by IHG

Everything

Nothing

We loved the proximity to the city centre, facilities fabulous.

There is only one thing that lets the property down and that is the exterior decor. Looks like requires a re fresh in parts.

I booked a Premium Twin Room at Crowne Plaza Chester for my 30th birthday celebration, but upon arrival we were incorrectly allocated a double room. After checking our booking confirmation, we called reception to explain the mistake and request the room type we had booked (Twim Room) Unfortunately, the hotel refused to rectify the error, and the interaction with a staff member named Robyn was disappointing and came across as rude and unhelpful. What should have been a special occasion started on a very negative note due to poor customer service and the hotel's unwillingness to resolve their mistake. Unfortunately this ment we had to leave the hotel and find somewhere else to stay!

Central to Chester

Food was poor

Location and staff were great very friendly and attentive the breakfast was amazing so much choice , and all fresh plenty of variety one of the best I’ve had in a hotel. 2 minute walk out of hotel in to town centre , parking on site beautiful hotel

Bed was very small in premier queen room it was a small double and was expecting a larger bed, couldn’t see out of one of the windows as the double glazing was shot . Room was dark but everything else was great

Superbly located hotel for those looking to explore Chester. Great range of amenities with large, open-plan bar, leisure facilities and quiet areas. The hotel is inviting, staff are helpful and friendly and are smiling whilst they work. Our room was a good size and had all the extras a family might need like hairdryer and iron. The kettle worked well and boiled quickly which was helpful for us making up bottles of milk for baby. My highlight in this hotel is the cleanliness. I was so pleased to see housekeeping staff going about their duties. They were so helpful and sensitive of our needs with baby. The hotel is immaculately clean throughout, housekeeping staff are well presented and visible and are clearly proud of their space. I took a moment to give thanks to Head Housekeeper, Paula, who echoed her pride of her team and their hard work and commitment. Thank you