Crowne Plaza Chester by IHG

location

I liked everything

Staff were excellent. Facilities were excellent and the hotel was immaculately clean. Hotel provided some unexpected goodies for my wife's special birthday. They went the extra mile.

It was a bit difficult to contact the hotel by phone as they were very busy but nothing else was a problem with our stay.

Lovely hotel, excellent location and great breakfast

We loved the proximity to the city centre, facilities fabulous.

There is only one thing that lets the property down and that is the exterior decor. Looks like requires a re fresh in parts.

Everything

Nothing

I booked a Premium Twin Room at Crowne Plaza Chester for my 30th birthday celebration, but upon arrival we were incorrectly allocated a double room. After checking our booking confirmation, we called reception to explain the mistake and request the room type we had booked (Twim Room) Unfortunately, the hotel refused to rectify the error, and the interaction with a staff member named Robyn was disappointing and came across as rude and unhelpful. What should have been a special occasion started on a very negative note due to poor customer service and the hotel's unwillingness to resolve their mistake. Unfortunately this ment we had to leave the hotel and find somewhere else to stay!