Crowne Plaza Chester by IHG

I loved the spa, the breakfast and bar, the lounge, and my room. The location was perfect.

They charged you £20 per night to park at the hotel.

Room was fresh, clean with great air con. Breakfast was great quality with fantastic choice.

That the bathroom only had a shower over the bath with no additional support rail to help with the large step down /out.

Stopped here for one night en route from Scotland to the South. Disappointed to find out at check in that there was no separate club lounge but was told could get drinks at the main bar between 6 and 8pm. Bar staff not very welcoming when I asked which drinks were available to club lounge guests. Bedroom was excellent with great views out to Wales. At breakfast staff were also a bit vague about what was available to club lounge guests but the continental breakfast was pretty good. I do think that I should have been notified in advance about the club lounge not being available with the advertised services. The whole hotel is without character and the staff generally lacked warm welcoming attitudes. The hotel is located right in the centre which was great for visiting the main sights.

Great location, very clean , very professional staff

The room was a little bit to warm

Great

The wonderful customer service. Very professional, efficient and friendly staff, throughout the hotel. The reception, the bar/lounge area, restaurant, spa and bedrooms were all impressive. Three names I particularly would like to mention for their friendly professional manner were Krisha, Christine and Louis, there were many other memorable staff members, unfortunately I didn't manage to get their names. Great value price for a Sunday night stayover for DB&B. Great location.

One small detail, I found uncomfortable was having to crawl on the floor to plug in the hairdryer, kettle etc. It would have been more convenient to have electric sockets at desk height.

Location

Bathroom was dated shower not that grest

Location in the centre of town. The staff were absolutely fantastic, so friendly and helpful. Rooms very nice and comfortable beds

Nothing

Lovely and clean, lovely staff, great breakfast

Bar staff lovely but more training needed for some, on how to make and serve cocktails