Best Western Kilima Hotel

Position

Lack of aircon in the bedroom and the 10pm curfew.

Staff were very polite, helpful and professional .. Also Breakfast was really good.

Very old fashion. Curtains, wallpaper, carpet and headboard all 4 clashed terrible. Very old fashion built in cupboards . 2 single beds pushed together and made up as a king size . Room not relaxing or comfy, to the point member of family didn't wish to stay there. It was not value for money. £180 for 1 night , plus and extra £22.50 for adult and child breakfast. Plus £10 parking at hotel car park.

Friendly staff who were very accommodating. Great location for the races

Obvious price hike because of the races. All hotels did it but never feels quite as good value.

Best Western by name but far from best on accommodation. Externals paint a fairly accurate picture of our room (17), in serious need of modernisation and dated. No idea when but they have started large extension to the rear but looks like nothing happened for a long time based on weeds around the building site. Car park is a mess and not fit to charge £10.00 for as it is part of building site. Staff friendly and helpful which is the only positive from our stay. Room is a 1980's museum, and poorly maintained bathroom, clean but fusty smell. Bed surprisingly comfortable but poor night sleep due to badly fitted door and light into room. No way to manage the room temperature with a plug in fan which made no difference to uncomfortable temperature. Bathroom window lacked privacy from window on access ramp to car park as blind missing. Bathroom is in a serious need to be refitted, decoratrd and modernused. Shower and water pressure great likd a fire hose but hot watet on sink dangerously hot and needs checking & turning down. Self service table in hallway for tea and coffee unusual but handy for us as literally outside our room Did not get chance to use facilities such as pool, bar, restaurant as we were at York races so can't comment on. Summary, Best Western Kilima, finish extension ASAP and close and refurb original hotel. Good location for race course circa 25 minute walk or £6.00 taxi.

Location and shower.

Car park, unfinished extension, 1980's decor, bathroom poorly maintained, room temp, lack of night reception, external property and landscaping, sink hot water dangerously hot.