Hyatt House Chicago Schaumburg

キッチンがあった。

寒い。エレベーターが遅い

It was nice staff was friendly really my 1 complaint was we asked for the room to be cleaned and were told they are set days for housecleaning. Ok that’s ok and all but if a customer requests it, it should get done & we asked for clean towels it took forever

Lo único muy bien

La comida bien

size of room and layout was greats

This was a nice hotel... 20 years ago but it has got very tired and needs a makeover

Me gustó el desayuno que ofrecen, no es tan variado pero está bien, el lugar donde se encuentra ubicado, es una zona muy tranquila y hay muchas tiendas a los alrededores

Estuve 3 noches y nunca hubo servicio de limpieza en el cuarto, tuve unos problemas con el pago de la estadía y para solucionarlo demoraron muchísimo, ya me había retirado del hospedaje y tuve que retornar varias veces para darle solución

Surprisingly not great. The hotel made promises, but didn’t follow through. They changed our keys partway through our trip without notifying us so I was standing at a lockdoor with nonworking keys with an infant. There was also no real dedication to cleanliness of carpeted floors were sticky. The walls didn’t have towel hooks or all an experience I would expect from many hotels, but not one of this quality.

I have stayed at properties all over the world, and this is by far one of the most neglected, unhygienic, and poorly managed hotels I have ever encountered. This place operates more like a dilapidated, failing motel than a reputable hotel brand. Do yourself a favor and book somewhere else. Here is exactly what you can expect if you stay here: Zero Housekeeping or Hygiene: I stayed here for six days, and my room was never cleaned once. Upon checking in, the toilet was completely filthy and covered in previous guest waste. The hallways smelled of stale urine and weed, and the carpets were covered in ground-in crumbs and trash. A Disgusting Fitness Center: The public workout room was a complete biohazard. For days, nobody cleaned it. It was left littered with piles of dirty, sweat-soaked pool towels, discarded trash, and personal clothing strewn across the equipment and floor. Broken Room Amenities: Practically everything in the suite was broken or falling apart. The stove burners were entirely unsafe and did not work, the in-room coffee maker was broken, and the bath gel dispenser pump in the shower was completely snapped off. The linens were heavily stained, and the furniture was dark, severely worn, and decayed. Bare Market and No Water: The hotel regularly runs completely out of basic items. They had zero bottled water for days at a time, and the "Guest Market" refrigerators downstairs were stripped completely bare of food and refreshments. Unsanitary Breakfast Area: The complimentary breakfast is a major health concern. The hotel is so severely short-staffed that the exact same employees who are failing to clean the rooms are tasked with handling and serving the food. The public breakfast service counters were constantly covered in uncleaned food spills and debris. Hostile, Aggressive Management and Staff: When I escalated the lack of housekeeping to the General Manager, he gave me empty promises that a crew would come clean, but nobody ever showed up. He then dismissively defended the ancient, degraded furniture by telling me it looks fine on their website. To make matters worse, when I asked the housekeeping supervisor why the room had been ignored all week, she aggressively snapped at me, shouting that her staff "does not clean on weekends" and completely shirked responsibility. The management team here relies on excuses about "new ownership" to justify charging full premium rates for an uninhabitable, hostile environment. This property is a health hazard and a disgrace. Save your money and sanity—stay somewhere else!

Everything was awesome from the soft beds to the kitchenette. Our only complaint was that the bar was not open. We're on vacation for fun. PLEASE FIX THAT ASAP

Bar was advertised but closed.

Breakfast, main lounge area, access point

Needs hair dryer in room.