Independence 47 Hotel

My air conditioning unit had to be turned down to 60° before it wd operate. Never got cool enough to be comfortable. Plus the carpet from the entrance plus 2 feet in was soaking wet. Only had one change of socks. Had to dry them with hair dryer. Before i could go out. Not a good way to start my evening. Not to mention i didnt get the room i booked on line. Had to settle for a double bed unit. Total price was 116.00 plus tax = 132.00 why did i pay 155.00

It was obvious to be a much older site than many, but the room was clean and pleasant smelling. Everything worked well, I was disappointed that there was not a room safe available. Bath shower had LOTS of hot, good pressured water!

Outdated, the room had a very old and musty odor, floors were not vacuumed,shower had a few hairs in it and our toilet was plugged up. The outside of the hotel our neighbors had bags of trash laying all over by their front door. Was not worth the $111 we spent. So, we will not be staying here again. I do not recommend this hotel.

The place is dated, but has potential. The hot tub seemed out of service and the kiddie pool was not clean. The big pool was awesome! It’s a salt pool instead of chlorine. It was hot tub warm, so not sure if it was that warm due to the Phoenix heat. Back to the outdated. The lobby was up to date and the employees were nice. The suite building smelled like smoke and was apparent that it was out of date. The walls and and fixtures were dilapidated. The room we stayed in was the last one in the building, furthest away from the lobby. The porch was in disarray, and the grounds outside were not maintained. There was a tree branch that had been there for some time. There was only one bath towel for the suite that was supposed to hold 6 people. And no pool towels. The other tenants in the regular rooms, seemed to be perhaps long term tenants or been there a while. They seemed a bit a obnoxious, by been loud, playing loud music, and obviously drinking while other abiding tenants were there. Parking was not ideal, especially if you stay in the suite building. If you stay in the suite building, parking is on the other side of the complex. WONT be going back soon.

Service was great. Provided me everything I asked for without any hesitation.

Mayci was the staff for our check in and she was super friendly and helpful. The hotel needs an update but it was clean which I really appreciate. Beds were comfortable enough.

The service was good. The hotel should have been a two star. Trash everywhere in the parking lot. Alot of old and worn out parts at the pool. Room was ok. Id stay at another hotel for the same price poi t

The hotel was nice, we learned that the new owners are in the process of fixing it up so we understood why it was not the best out there. Great price, nice pool, friendly staff. We had an issue with our original room because the TV was broken so they fixed us up with another room without hesitation.

Dated, thin mattress

On Mon, Jun 7, 2021, 10:39 AM William coupland <azwilco82@gmail.com> wrote: 06/07/2021 Hello Charles, I am just one recent victim of your hotels unethical guest relations practices. Having traveled over 1,000 mi across country we were looking for peace of mind and stumbled on the 47 in Scottsdale. Booked our stay, using reward nights from a 3rd party and pulled in around 8:00pm Thursday 06/03/2021 to see several police units leaving the property. Mike greeted us at check in whom was very professional and polite. He helped another long term staying guest whom just gave her remainder of payment for the days reservation costs at 8pm Our assigned room was not however as described by the booking. Mike was excellent in reasssigning a new room to meet our accommodation requests. There was in fact a $20 fee for the upgraded room which I happily paid cash for. Upon moving our belongings to the other location my disabled aunt had shown up as well. My wife screems from the bathroom and found a Brown Recluse Spider crawling up her leg.. We caught the spider and turned It over to Mike at the front desk. An hour later there was a roach 4" long inside our room #184 Again we located Mike but he was now relieved by Macy at the front desk.. She was happy to move us again to another room.. We we're given keys to 187 and upon viewing that room we observed non working bathroom lighting and spider web with a 🕷 in the bathroom? My disabled aunt had to leave the property in the middle of the night after this disruption to get sleep elsewhere. Macy took extra time to make sure we got a room that had no problems and checked them herself. Finally at 3am after 6 hrs of moving rooms we got well needed rest. 10am The phone in the room rings... Someone knocks on the door, my cell phone rings etc. Its the front desk asking if we were paying to stay or ? I had already made reservations and relayed to both Mike and Macy our requests. I spoke to this irritated person Trish the mngr about my reservations and felt appalled after hearing that our 3rd party reservations were unept and pretty much not welcome to this property. I had drove to the store after trying to use the atm in the lobby that was offline to get the additional $20 needed to stay overnight. My wife gets another knock on the door stating they were " calling the cops" if we didn't pay! It was 15 minutes later and we both spoke to her in the lobby. My aunt is now almost seizing in fear, my wife is scrambling to get ahold of me and phones me and relays the message so I drove very fast back to the property. I ran in the door to see Trish assisting a tenant whom was just paying for the day at 1pm. 25 minutes later after her flirty conversation with the guest we were not greeted by Trish or anyone in the lobby at all, not even a simple "we'll be right with you" Trish stands up and says insert your card snarling. My wife asks if there is a problem and she bellows out that she has to" chase you guys down" for payment etc Immediate I interrupted saying we are not you guys so whats the problem. She said we needed to pay incidentals again. I argued the point and showed her my previous charges on my account for the same, she looks at it and says "well if you can see, its pending by your bank so you'll get the charges released when they do so" Ok now I'm very upset I have not ever met this lady in my life and have no idea why I am being treated in disgust by this woman who is a manager of a guest relations facility?? Please advise I say "I feel like you have an attitude I don't know who who are but you do not get to talk to me that way" She immediately says she's not renewing and police are dispatched ...We have 15 minutes to vacate... ????? WTF??? Now I can't get my belongings without police there, my aunt and myself have medication in our room.. I am in fear and complete disgust Other tenants seem to pay as they please in an untimely manner and I am being treated as an unwanted guest???? I have never delt with such an unprofessional person in guest relations in my entire traveling career as well as my entire life. Please contact me asap William Coupland